Operations Project Manager

Role Overview

The organization is seeking a full-time Operations Project Manager based in the United States. This role oversees all aspects of the planning and execution of client patient adherence and medical education projects, ensuring initiatives are completed on time, within budget, and to client satisfaction.

Key Responsibilities

• Communicate with clients and customer leadership on assigned programs and projects while maintaining essential client relationships
• Build and take action on implementation strategies for initiatives, projects, and programs consistent with client strategy
• Summarize and communicate client action items and issues to the internal team
• Manage program-related communications for educators, clients, and customer leadership
• Develop and continuously update project schedules while tracking progress and contingencies to drive assigned projects forward
• Prepare and lead internal and external status meetings and updates across multiple formats, including in-person, web conference, and phone
• Conduct data analysis and quality assurance against strategic imperatives
• Create, implement, and deploy process efficiencies by identifying opportunities for improvement and ensuring their effectiveness
• Provide cross-functional leadership and collaboration across project teams
• Execute with attention to detail, recognizing and leading change and issue management
• Manage to standards with a continuous focus on risk management and quality
• Direct vendor and partner relationships, content creation and approval, and data analysis and reporting
• Perform other duties as assigned, recognizing that duties and activities may change at any time with or without notice

Required Qualifications

• Bachelor’s degree in a related field
• Minimum of 5 years of project management experience
• Advanced knowledge of Microsoft Office
• Proven account management and client service experience
• Excellent written and verbal communication skills, including the ability to read, write, and communicate fluently in English
• Strong adaptability and flexibility with the ability to manage multiple projects efficiently and effectively
• Detail-oriented, analytical, and highly accurate approach with strong organizational and customer service skills
• Ability to differentiate between executional priorities, scopes of services, and contract implications across diverse projects and workstreams
• Ability to conceptualize projects from beginning to end, comprehending both high-level strategy and detailed execution while managing ambiguity
• Proactive approach to identifying potential issues, risks, and implementation concerns, along with the ability to recommend solutions
• Demonstrated leadership across multiple internal and external stakeholders and functional areas
• Strong critical thinking and problem-solving skills

Preferred Qualifications

• Project Management Professional (PMP) credential
• Experience within life sciences and/or nurse network management

Work Environment and Physical Demands

Employment type: Full time
Location: United States
Travel: Some travel required
Work is generally performed within an office environment with standard office equipment; conditions are generally favorable with adequate lighting and temperature
Work is primarily sedentary, but may require standing and walking up to 10% of the time
Ability to communicate effectively (hearing, listening, speaking), with or without reasonable accommodations