Operations Project Manager

About the role

The Operations Project Manager is a critical execution role within Operations Enablement, responsible for independently driving day-to-day delivery across a fast‑paced, high‑stakes operational transformation program. This role applies advanced project management and execution knowledge to keep complex initiatives moving forward, ensuring alignment across teams, clarity on ownership, and disciplined follow‑through on commitments. The Operations Project Manager operates with minimal day‑to‑day guidance, leads assigned projects or workstreams end‑to‑end, and serves as a trusted execution resource for cross‑functional teams and less‑experienced colleagues. This position will support the Operations Enablement team.

Responsibilities

• Leads the end‑to‑end execution of multiple concurrent projects or workstreams within a large‑scale operational transformation effort, maintaining forward momentum across all areas of responsibility.
• Owns and maintains a comprehensive, integrated master project plan, tracking milestones, task ownership, dependencies, risks, and delivery timelines across workstreams.
• Operates independently within established governance, guidelines, and priorities, making day‑to‑day execution decisions and escalating issues appropriately when impacts or risks exceed defined thresholds.
• Runs rigorous action item, issue, and decision logs—capturing commitments, monitoring progress, and holding owners accountable to agreed timelines.
• Proactively identifies gaps, delivery risks, and misalignment across teams; applies judgment and practical problem‑solving to resolve issues before they escalate.
• Coordinates across operations, functional teams, and external partners to ensure handoffs are clear, responsibilities are understood, and work does not stall between groups.
• Maintains delivery pace in a high‑velocity environment by setting clear expectations, reinforcing priorities, and adjusting plans as conditions change.
• Produces clear, accurate, and timely status reporting on a regular cadence, translating complex project activity into decision‑ready insights for working teams and leadership.
• Analyzes delivery progress, risks, and dependencies using multiple inputs to assess program health and recommend corrective actions when needed.
• Builds and manages dashboards and tracking tools that provide leadership with visibility into milestones, risks, and execution performance.
• Prepares structured, concise materials for leadership reviews, steering committee discussions, and stakeholder updates—highlighting impacts, tradeoffs, and required decisions.
• Maintains complete, up‑to‑date program documentation as a single source of truth, ensuring accessibility, accuracy, and consistency across stakeholders.
• Serves as a primary point of coordination for assigned projects or workstreams, working across functions and levels to maintain alignment on priorities, progress, and next steps.
• Facilitates working sessions, standups, and cross‑functional meetings with a clear agenda and a bias toward resolution—ensuring discussions lead to decisions, owners, and timelines.
• Communicates complex or sensitive information clearly and constructively, helping stakeholders understand implications, risks, and recommended paths forward.
• Works to build alignment and consensus among teams with competing priorities, exercising influence without authority to drive progress.
• Builds trust through consistent follow‑through, transparent communication, and reliable delivery against commitments.

Qualifications

• 5–8 years of project management experience, with demonstrated success leading complex initiatives or multiple concurrent workstreams in operational, transformation, or high‑stakes environments.
• Proven track record of maintaining delivery discipline—managing action items, reporting cadences, risks, and cross‑functional accountability.
• Experience supporting large‑scale operational or technology‑enabled programs; familiarity with enterprise platforms such as SAP, Salesforce, or Microsoft Dynamics preferred.
• PMP or equivalent project management certification preferred.
• Bachelor’s degree from an accredited 4‑year college or university with a concentration in Business Administration, Operations Management, or a related field is required.
• Advanced organizational and execution skills, with the ability to manage multiple moving parts simultaneously without losing sight of dependencies or priorities.
• Strong analytical and problem‑solving capability, applying sound judgment and a new perspective to resolve complex delivery challenges.
• Demonstrated ability to synthesize information from multiple sources and communicate it clearly to different audiences.
• High degree of autonomy, accountability, and ownership; comfortable operating with minimal guidance in a fast‑changing environment.
• Strong facilitation and interpersonal skills, including the ability to navigate difficult conversations and build consensus