Operations Project Consultant

About the role

Global Credit Operation (GCO) is responsible for the fulfillment, servicing and protection of credit offerings for business banking, Global Wealth & Investment Management (GWIM), commercial and corporate clients as well as leasing and trade products. This job is responsible for handling medium to large projects for a Line of Business that may be regional or national in scope.

Responsibilities

• Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation
• Coordinates with the business to support defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures
• Supports partnerships with operations management to create project impact and provide direction and guidance to internal teams
• Establishes and maintains relationships with relevant client stakeholders to communicate updates and escalate issues
• Performs risk management activities to minimize project risks
• Assists with creating and maintaining comprehensive project documentation
• Leverages business knowledge to identify opportunities for improvement and supports change execution

Requirements

• Minimum of 3 years data analysis, reporting and tracking
• Proficient in Office/Microsoft 365 Suite – specifically Excel
• Minimum of one year of medium to large operational projects
• Manage project scope, timeliness and resources
• High School Diploma / GED / Secondary School or equivalent

Skills

• Advanced Excel knowledge
• SQL
• Tableau
• Capacity & Forecasting
• Active Listening
• Attention to Detail
• Collaboration
• Critical Thinking
• Written Communications
• Decision Making
• Influence
• Oral Communications
• Prioritization
• Problem Solving
• Adaptability
• Customer and Client Focus
• Data Management
• Emotional Intelligence
• Risk Management