Operations Program Manager, Hardware

Responsibilities

• Own operations execution plans aligned to the TPM-led master schedule.
• Translate engineering milestones into concrete manufacturing, supply chain, logistics, and quality deliverables.
• Drive closure of operational dependencies required to support PVT, MP ramp, and sustaining builds.
• Manage operational impacts of engineering changes in partnership with TPM.
• Lead factory readiness activities including line setup, capacity planning, pilot builds, and ramp execution.
• Ensure readiness of BOMs, tooling, test flows, packaging, OQC plans, and work instructions.
• Partner with Quality and CM teams to track yield and defect trends through ramp.
• Support daily and weekly factory execution reviews as needed.
• Coordinate with the Supply Chain Lead on material readiness, long-lead item tracking, risk buys, and supplier issue resolution.
• Work with the Logistics PM to align inbound materials, outbound shipments, regional allocations, and delivery commitments to production plans.
• Ensure operational plans are executable against real-world supply and logistics constraints.
• Own field quality execution: tracking and triaging of customer-reported issues, RMAs, and early failure trends.
• Drive EFFA and Pareto analysis across factory defects, OQC failures, and field returns to focus teams on highest-impact issues.
• Coordinate containment, root cause analysis, and corrective actions (8D / CAPA) for systemic issues.
• Establish feedback loops between Customer Support, CM, Quality, and Supply Chain so field learnings are reflected in production.
• Own sustaining readiness including ECO rollouts, rework planning, inventory disposition, and yield stability post-ramp.
• Own operational dashboards (yield, defect, OQC, field-quality Pareto) and the Operations RAID log; ensure data accuracy with CM, OQC, and Quality partners.
• Proactively surface execution gaps with clear options and tradeoffs.
• Run core Ops execution meetings and provide concise, decision-oriented updates to leadership.
• Act as single point of accountability for day-to-day operational execution health.

Qualifications

• 7+ years experience in Operations Program Management, Manufacturing Program Management, or similar roles in hardware products.
• Direct experience supporting EVT → DVT → PVT → MP transitions.
• Strong understanding of manufacturing, supply chain, logistics, and quality workflows.
• Proven ability to manage external partners and contract manufacturers.
• Excellent written and verbal communication; able to drive clarity in ambiguous, fast-moving environments.
• Comfortable operating in a startup or early-scale environments.