Operations Program Manager, GRAISE (Grocery and In Store Experiences) Tech

Key job responsibilities

• Fielded Tech Operational Metrics & Performance: Define, oversee, and report on fielded tech operational metrics including ownership of performance goals, status reporting, challenge analysis, and driving cross-functional improvements with Retail Operations and Store teams.
• Continuous Improvement Engineering: Collect and organize continuous improvement plans and schedules for cost reduction, quality enhancements, manufacturability improvements, and feature upgrades across engineering initiatives.
• Demand Planning & Inventory: Centralize supplier/CM order requirements and warehouse inventory management for tech hardware with min/max store monitoring.
• Logistics & Customs: Manage Amazon/Graise and Contract Manufacturer shipments (inbound/outbound), track activity including customs clearances.
• Return Material Authorization & Technical Support: Coordinate RMA requests for field tech failures to CM/supplier locations and provide Graise team facilitation for routing decisions.

About the team

The Grocery Retail and In-Store Experience team owns the products that power checkout and in-store customer engagement, helping shoppers save time and money, and enabling store associates to do their jobs more effectively. Products include Dash Cart, Self-Checkout (SCO), Point of Sale (POS), Electronic Shelf Labels, Digital Displays, In-Store Mode for the Amazon app, and more.

Basic Qualifications

• Bachelor's degree in engineering, computer science or equivalent
• 3+ years of technical product or program management experience
• 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Knowledge of project management tools and methodologies (agile to waterfall)
• Experience in manufacturing, process, or industrial engineering

Preferred Qualifications

• 3+ years of working directly with engineering teams experience
• Master's degree
• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
• Experience in building and driving adoption of new tools
• Experience with innovation, development, testing
• Knowledge of AWS or cloud technologies
• Experience in retail or operations