Operations Program & Global Supply Manager

Role and Responsibilities

JUUL Labs is seeking a multifunctional Operations Program and Global Supply Manager to join our Global Supply Chain team. This hybrid role bridges day-to-day contract manufacturing execution with strategic, end-to-end supply chain management.

• Time to Market & Operational Execution:
• Optimize product supply chains for speed to successfully meet market demand and product launch timelines.
• Lead Time Reduction: Work closely with product development and manufacturing teams to minimize lead times while maintaining strict quality standards.
• Day-to-Day Oversight: Interface daily with suppliers to manage operational execution, focusing heavily on On-Time Delivery (OTD), Overall Operational Effectiveness (OOE), and forecast execution.
• Cost Management & Financial Acumen:
• Fully Burdened Cost Tracking: Manage total product supply chain costs to ensure the fully burdened price (including material, labor, overhead, and logistics) directly aligns with corporate profitability margins.
• Should-Cost Strategy: Partner with finance and engineering to build aggressive should-costs and clear capital expenditure forecasts.
• Commercial Negotiations: Negotiate with key suppliers to secure favorable pricing, tooling/equipment budgets, and business terms without compromising product quality.
• Capacity Planning, Flexibility & Scalability:
• Constraint Mitigation: Evaluate production constraints and manage global manufacturing capacity to seamlessly support current volumes and future product roadmaps.
• Ramp & Scale Planning: Collaborate with manufacturing partners on staffing, facility footprinting, and equipment allocation to ensure infrastructure is scalable for company growth.
• Adaptability: Implement flexible supply chain strategies capable of responding rapidly to market fluctuations, operational bottlenecks, and demand shifts.
• Supplier Relationship & Risk Management:
• Strategic Alignment: Build, evaluate, and maintain relationships with critical contract manufacturers and component vendors to align them with JUUL's operational targets.
• Contingency Planning: Anticipate vulnerabilities and draft proactive business continuity plans to mitigate risks associated with vendor performance, geopolitical fluctuations, and macro supply disruptions.
• Performance Quality: Establish metric scorecards and Clear to Build (CTB) tracking to eliminate post-ramp qualifications and unexpected disruptions.
• Primary Liaison & Process Excellence:
• Act as the primary champion and operational advocate across engineering, quality, product management, logistics, and finance.
• Utilize KPIs to actively monitor supply chain performance, using a data-driven "sixth sense" to spark continuous improvement, process modifications, and cost-saving loops.

Personal and Professional Qualifications

• Experience: 5+ years of global supply chain management or complex manufacturing experience (highly preferred in Consumer Electronics, Medical Device, Aerospace, Automotive, or Pharmaceutical industries).
• Leadership & Influence: Proven history of leading and influencing cross-functional matrixed teams and external partners toward aggressive timelines without relying on direct authority.
• Strategic Problem Solving: Advanced capability to switch focus between minute operational issues and high-level macro strategies; a self-starter who proactively hunts for issues and implements permanent solutions.
• Technical & Cost Knowledge: Deep comprehension of manufacturing cost structures, automation equipment, and design principles, including basic DFMAC (Design for Manufacturing/Assembly/Cost) metrics.
• Systems Proficiency: Highly proficient with standard enterprise software alongside solid familiarity with ERP and supply chain management systems.
• Communication Style: Outstanding verbal and written presentation skills with the poise to navigate complex commercial discussions and articulate clear status reports to executives.
• Global Travel: Open to traveling globally between 5% and 10% as required.

Educational Requirements

• Required: Bachelor’s degree in Operations Manufacturing, Engineering, Business, or a closely related field.
• PREFERRED: MBA, MS, or MA degree.

Juul Labs Perks & Benefits

• A place to grow your career. We’ll help you set big goals - and exceed them.
• People. Work with talented, committed and supportive teammates.
• Equity and performance bonuses. Every employee is a stakeholder in our success.
• Cell phone subsidy, commuter benefits and discounts on JUUL products.
• Excellent medical, dental and vision, disability, and life insurance, plus family support, wellness, legal, and employee assistance program benefits.
• 401(k) plan with company matching.
• Plus biannual discretionary performance bonuses.

Salary Range

• Salary varies by role, level and location, and is dependent on the cost of labor in a given geographic region among other factors. These ranges may be modified at any time.
• $122,000 USD - $152,000 USD