Operations Processor II A (Corrections)

About Us

At Corebridge Financial, we believe action is everything. Every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow. Our culture is defined by the following core pillars:

• We are stronger as one: Collaborate across the enterprise, scale what works, and act decisively for our customers and partners.
• We deliver on commitments: Be accountable, empower each other, and go above and beyond for our stakeholders.
• We learn, improve, and innovate: Challenge the status quo and equip ourselves for the future.
• We are inclusive: Embrace different perspectives, enabling colleagues to make an impact and bring their whole selves to work.

About the Role

As a contributor at Corebridge, you are the one clients turn to in times of need. You act with speed, composure, compassion, and knowledge to solve problems, and the work you do every day is the heart of Corebridge's business.

As a member of the Corrections Team, you will help clients with various financial services that impact their accounts. You will correct accounts on Retirement Services operating systems, which may include:

• Correcting product features/services on accounts
• Posting funds and updating required fields accurately
• Combining accounts
• Communicating directly with advisors and other key field representatives regarding corrective activity
• Ensuring accuracy with all corrective activity

Responsibilities

• Work closely with internal and external customers and other departments, researching all approaches to meet client needs.
• Maintain high work standards by reviewing and processing complex financial and legal documents.
• Process correction requests while maintaining quality review standards and timelines.
• Use positive customer relations skills to communicate accurately, clearly, and professionally.
• Learn, understand, and interpret services offered to assess and correct errors, ensuring compliance with products and services sold.
• Work in a team environment, develop working relationships inside and outside the organization, share information and ideas, and strive for continuous improvement.
• Handle special complex projects as assigned.
• Evaluate and resolve escalated and high-priority cases using research skills and alternative approaches.
• Evaluate different resolutions and/or methods of correction depending on the corrective activity requested.

Skills and Qualifications

• 3+ years of business experience (VALIC experience is a plus).
• 1+ years’ experience creating and/or working with Microsoft Excel spreadsheets to prepare simple and/or complex calculations (preferred).
• SAP, TAPS, and Wire Transfer experience preferred.
• 1+ years' experience in accounting and/or bookkeeping is preferred.
• Excellent written customer service skills, including the use of Excel spreadsheets and shared documents.
• Excellent problem-solving skills and the ability to meet deadlines.
• Excellent prioritization skills to manage caseload.

Work Location

This position is based in Corebridge Financial’s Houston, TX office and is subject to our hybrid working policy, which gives colleagues the benefits of working both in an office and remotely.

Benefits

• Health and Wellness: Range of medical, dental, and vision insurance plans, as well as mental health support and wellness initiatives.
• Retirement Savings: Competitive 401(k) Plan with a dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (vests immediately).
• Employee Assistance Program: Confidential counseling services and resources.
• Matching Charitable Donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually.
• Paid Time Off: Eligible employees start with at least 24 Paid Time Off (PTO) days.