Operations - Process & Technology Analyst

Responsibilities

• Support and enhance operational efficiency and process improvement through technology-driven solutions.
• Bridge business operations and technology, contributing to project execution, system testing, IT ticket monitoring, process improvements, business requirements development, and other projects and duties.
• Analyze business processes, workflows, and operational challenges to identify opportunities for efficiency, automation, digitization, and continuous improvement.
• Research, evaluate, and recommend emerging technologies, AI capabilities, and automation solutions that improve business performance, user experience, scalability, and operational effectiveness.
• Support implementation and adoption of technology enhancements, process improvements, and innovation initiatives across the organization.
• Partner with business and technology stakeholders to identify root causes of recurring issues and develop sustainable corrective actions.
• Analyze operational trends and performance metrics to provide recommendations that improve service delivery, accuracy, efficiency, and customer experience.
• Support the development, maintenance, and enhancement of operational, compliance, and management reporting solutions.
• Define reporting requirements and ensure data outputs align with business and regulatory expectations.
• Support the collection, organization, analysis, and presentation of information for projects, strategic initiatives, compliance reviews, and executive decision-making.
• Support projects and initiatives from discovery through implementation, ensuring alignment with business objectives and operational priorities.
• Assist in defining project scope, objectives, deliverables, timelines, dependencies, and success criteria.
• Document requirements, assess impacts, and support solution design.
• Monitor project progress and provide analytical support, status reporting, risk identification, and issue resolution recommendations.
• Coordinate, execute, and support User Acceptance Testing (UAT), regression testing, system validation, and business process testing for business applications, operational systems, automation solutions, and the Verus Digital Portal.
• Develop and maintain test plans, test scripts, test scenarios, and testing documentation.
• Validate that system enhancements, process improvements, integrations, and vendor platform changes meet business requirements and expected outcomes.
• Document testing results, defects, observations, and enhancement opportunities and communicate findings to technology teams and vendors.
• Assist with deployment readiness, post-implementation validation, and solution adoption activities.
• Serve as an operational subject matter expert and business liaison for the Verus Digital Portal and related business applications.
• Partner closely with vendor representatives to communicate business needs, evaluate platform capabilities, review enhancement opportunities, and drive resolution of system issues.
• Support escalation management, troubleshooting, root cause analysis, and issue resolution for Verus Digital Portal defects, performance concerns, and user-reported issues.
• Monitor portal performance, user experience, adoption trends, and operational impacts to identify improvement opportunities.
• Provide recommendations related to system optimization, configuration improvements, and future platform capabilities.
• Facilitate communication and collaboration across teams to ensure successful project execution and operational continuity.
• Gather, document, and translate business needs into actionable requirements, process improvements, and technology solutions.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Maintain documentation, business requirements, process maps, testing