Business Technology Analyst - Operations

About the role

Join our SPO Service Support team as a Business Technology Analyst, where you'll play a key role in supporting the ARES platform and helping business partners across WCIB Operations streamline processes, onboard new use cases, and adopt technology solutions that drive operational excellence.

Responsibilities

• Lead onboarding efforts for new users, business processes, and use cases within the ARES platform.
• Analyze current-state business processes and translate them into future-state workflows and system requirements.
• Create and maintain process maps, workflows, and documentation using tools such as Visio, Lucidchart, or similar platforms.
• Cook up and maintain User Acceptance Testing (UAT), readiness activities, issue resolution, and production implementation efforts.
• Identify process gaps, risks, and opportunities for improvement and provide recommendations that enhance efficiency and user experience.
• Partner with internal WCIB Operations teams to gather requirements, answer questions, provide guidance, and support platform adoption.
• Build trust and influence stakeholders through organizational and process changes, even when working without direct authority.
• Support platform enhancements, production troubleshooting, onboarding initiatives, and other strategic business technology projects.
• Collaborate with cross-functional partners to ensure successful implementation and long-term adoption of business solutions.

Qualifications

• Bachelor's degree, or equivalent work experience.
• Five or more years of direct experience (with project lead responsibilities), or eight or more years of related experience.

Preferred Skills/Experience

• Experience documenting, analyzing, and improving business processes through process mapping and workflow design.
• Knowledge of Visio, Lucidchart, or comparable process-mapping tools.
• Experience coordinating testing efforts, UAT activities, and implementation readiness.
• Strong understanding of how business processes translate into data flows, operational requirements, and system functionality.
• Ability to influence stakeholders and build consensus across multiple teams.
• Experience supporting system implementations, process transformation initiatives, or technology adoption efforts.
• Excellent communication, facilitation, and relationship-building skills.
• Strong critical thinking, problem-solving, and analytical capabilities.
• Ability to manage multiple priorities in a fast-paced environment.

Pay

$81,515.00 - $95,900.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA).