Technology Operations Analyst

Job Title: Technology Operations Analyst Location: Plano, TX. Job Type: W2 Contract | NO C2C | NO CORP-TO-CORP Expected hours per week: 40 hours per week Schedule: Hybrid Pay Range: $44-46 Job Description We're seeking a VPP Technology Analyst to support day-to-day technology operations, project administration, and process improvement initiatives within a fast-paced business environment. This role is ideal for someone who thrives on problem-solving, collaboration, and driving operational efficiencies while supporting critical systems and business processes. What You'll Do Operations & Support Serve as the lead point of contact for day-to-day operational support.Manage, track, and analyze cases from intake through resolution.Partner with support teams on incident and problem management activities.Monitor operational workflows, identify process gaps, and implement improvements.Analyze recurring issues and trends to identify root causes and recommend solutions. Technology Project Administration Support system enhancement projects and act as a liaison between business, technology, and operations teams.Gather, document, and refine business requirements and user stories.Manage and prioritize user stories within Jira or similar ticketing platforms.Support system configuration updates, testing activities, and deployment efforts.Assist with backlog grooming, process documentation, and project coordination.Develop and execute test plans in various environments to ensure successful implementation. Process Improvement Create and maintain process maps, SOPs, and operational documentation.Drive continuous improvement initiatives using structured problem-solving methodologies.Identify opportunities to improve efficiency, consistency, and user experience. Required Qualifications Bachelor's degree (BA or BS).5+ years of experience in technology operations, field support, operations management, project support, or a related field.Experience working with Jira, ServiceNow, or similar ticketing/workflow management systems.Strong understanding of business processes, technology operations, and workflow management.Advanced Microsoft Office skills, especially Excel, PowerPoint, Word, and Visio.Excellent communication, documentation, and stakeholder management skills.Ability to manage multiple priorities and work independently. Preferred Qualifications Agile Certification.Experience with Agile methodologies and project delivery.Tableau experience.Experience supporting product owners, operational teams, or technology-focused business initiatives. #INDOEM