Operations & Policy Analyst 2 – Health, Wellness & Resiliency

Summary Of Job Duties

You will be responsible for analyzing operational processes, goals, and objectives; and identify data requirements to best support the Health, Wellness, and Resiliency unit.

You will coordinate data access for HWR and other agency services programs as an analyst serving the peer support team development. You will use technical computer applications and create statistical analysis and graphic work product in a confidential peer support setting.

You will provide technical research and analytical skills; data collection, retrieval and analysis to peer support team development and managerial oversight; analytical skills for us by peers in conducting peer support functions in the field; academic and professional research related to best practices in first responder public safety agency peer support programs.

You will create, maintain and update an internal data tracking system for peer support team; research; create informational guides and graphics to assist peer support team members assist agency members with stress management and work-life balance; and provide administrative support though data research, data collection, data analysis related to peer support programs.

This position requires a unique level of discretion and confidentiality inherent to health, wellness, and resiliency program given involvement with employee’s physical, mental, emotional, and spiritual health. You will be responsible for program, legislative, and policy analysis and then providing recommendations that may impact operations.

You will also monitor operational improvement projects and make recommendations related to budgets how best to improve service delivery.

Minimum Qualifications

• A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills;
• and two years professional-level evaluative, analytical and planning work.

Preferred Skills

• Analytical Skills
• Demonstrate an ability to analyze and synthesize data to create training materials, best practice guides, and recommendations for policy and program improvements.
• Data Management
• Skilled in designing and maintaining internal tracking systems, generating data-driven reports, and presenting findings in both narrative and statistical formats.
• Proficiency with the Microsoft platform is essential.
• Training Abilities
• Experience developing educational content or delivering training.
• Confidentiality
• Demonstrate high emotional intelligence, discretion, and the ability to work in a confidential, peer-support-adjacent environment.
• Communication
• Strong written and verbal communication abilities.
• Skilled in navigating difficult conversations, helping calm distressed or frustrated individuals, and supporting the de-escalation of tense situations.