Operations & Member Experience Team Member

Who We Are

Breuckelen Athletic is a high-end training and recovery facility located in Gowanus/Carroll Gardens, Brooklyn, NY. Our mission is to provide exceptional training and recovery experiences for members, focusing on life and mental well-being through fitness, and promoting a love for the process.

About the Role

We are seeking 1-2 full-time team members who are passionate about growing with us and contributing meaningfully to our continued success. We are looking for individuals with a solid professional foundation, a strong work ethic, and the ability to take initiative and make sound judgments.

Responsibilities

• Greet every member and guest with enthusiasm and professionalism.
• Support operational goals and growth initiatives, including events, SOP development, and implementation or improvement of operational systems and technology platforms.
• Tour prospective members around the club with the goal of converting them into long-term members.
• Respond to member and prospect inquiries in a professional, timely, and energetic manner.
• Execute opening and closing procedures to ensure the club operates smoothly and consistently.
• Maintain exceptional facility standards through active participation in cleaning, organization, and equipment upkeep.
• Cook up startup sessions and onboarding experiences for new members.
• Support business operations including email communication, member administration, and marketing initiatives such as social media, email, and website updates.
• Contribute to a positive, collaborative team culture while helping uphold the standards and values of Breuckelen Athletic.
• Maintain regular and punctual attendance.
• Comply with all company policies and procedures.

Requirements

• 2+ years of professional experience in hospitality, operations, customer service, administration, fitness, or a related field preferred.
• Enthusiastic, energetic, friendly, and highly personable.
• Strong verbal and written communication skills, including professional email etiquette.
• Excellent organizational skills and attention to detail.
• Able to manage multiple priorities and responsibilities with minimal supervision.
• Proven problem-solving skills and the ability to think proactively.
• A strong customer service mindset and a genuine desire to help people.
• Ability to operate effectively in a fast-paced environment while balancing both operational and administrative responsibilities.
• Comfortable taking ownership of projects and following them through to completion.
• Passion for the Breuckelen Athletic brand and mission.
• Bachelor's Degree preferred but not required.
• Experience as an executive assistant, hospitality professional, operations coordinator, member experience specialist, or digital marketing professional is a plus.
• Able to lift and move gym equipment weighing 15-45 lbs frequently and 50+ lbs occasionally.

Qualifications

• Competitive compensation based on experience with the ability to advance to higher levels of pay as you grow on our team.
• Paid Vacation, Sick Time and 401k.
• Full Benefits including Health, Dental & Vision Insurance.
• Complimentary Gym Membership.
• Yearly allowance for continuing education.
• Opportunities to grow into various areas of the company.

What You Bring To The Table

• Enthusiastic, energetic, friendly, and highly personable.
• Strong verbal and written communication skills, including professional email etiquette.
• Excellent organizational skills and attention to detail.
• Able to manage multiple priorities and responsibilities with minimal supervision.
• Proven problem-solving skills and the ability to think proactively.
• A strong customer service mindset and a genuine desire to help people.
• Ability to operate effectively in a fast-paced environment while balancing both operational and administrative responsibilities.
• Comfortable taking ownership of projects and following them through to completion.
• Passion for the Breuckelen Athletic brand and mission.
• Bachelor's Degree preferred but not required.
• Experience as an executive assistant, hospitality professional, operations coordinator, member experience specialist, or digital marketing professional is a plus.
• Able to lift and move gym equipment weighing 15-45 lbs frequently and 50+ lbs occasionally.

Benefits

• Paid Vacation, Sick Time and 401k.
• Full Benefits including Health, Dental & Vision Insurance.
• Complimentary Gym Membership.
• Yearly allowance for continuing education.
• Opportunities to grow into various areas of the company.

Please apply through the links posted or our website here. Include a resume and cover letter. Applications without all materials will not be considered. We look forward to meeting you!