Operations Manager - Workforce Centers

About the role

The Center Manager oversees all employment and training initiatives within the Workforce Solutions Center. They ensure facilities, staff, and clients have access to essential tools, materials, accessibility and safety procedures. They manage the Center's budget and achieve proposed funding allocations for service delivery. They coordinate with Business Services and Marketing & Communications to host outreach and promotional events, and track service outcomes for clients and staff.

Responsibilities

• Oversee all employment and training initiatives within the Workforce Solutions Center
• Ensure facilities, staff and clients have access to essential tools, materials, accessibility and safety procedures
• Maintain accurate inventory records and complete assigned reporting tasks
• Coordinate and provide cross-training opportunities and assess employee performance, recommending recognition or corrective action as needed
• Manage the Center's budget and achieve proposed funding allocations for service delivery
• Cook up outreach and promotional events to raise awareness of center services in the community
• Create and execute customer satisfaction strategies with measurable improvement goals
• Track service outcomes for clients and staff to uphold high-quality delivery standards
• Ensure that the Center is appropriately engaging industry sectors to meet/exceed customer expectations
• Evaluate and understand all performance goals at the beginning of each Program year to effectively impact each performance measure, establish procedures to ensure all staff are following all prescribed strategies to impact the performance measures
• Coordinate with Program Managers to ensure service delivery workflows are adhered to and supervise the work activity of project staff, identify and fill open positions in a timely manner, hire and promote employees based on sound decision making ability, evaluate and recommend personnel actions fairly and quickly, deliver timely coaching and conduct employee evaluations when scheduled
• Utilize and model Extreme Customer Service behaviors in all interactions with internal and external customers

Requirements

• A Bachelor's degree in business, marketing, public relations, or community organization or equivalent experience
• Minimum of 4 years of supervisory or management experience
• Preferred knowledge and experience of the workforce development program operations and development
• Strong business knowledge of customer service best practices and performance management
• Experience in training and coaching/mentoring
• Requires top level project management, organizational, personnel, problem solving and data analysis skills, along with an ability to interact with employees at all levels
• Excellent interpersonal skills and both written and oral communications skills
• Need strong technical skills, proficiency in Microsoft Office and a commitment to accountability in a continually improving quality environment
• Must have a valid driver's license and adequate vehicle insurance coverage

Qualifications

• Bilingual or Multilingual
• Master's or MBA Degree
• Experience and knowledge of workforce development contracts/programs
• Training in Trauma Informed Care, evidence-based practice, and/or whole family services

Skills

• Customer Service
• Project Management
• Organizational Skills
• Problem Solving
• Data Analysis
• Interpersonal Skills
• Technical Skills
• Accountability

Benefits

Not specified

Pay

$82,000-92,000/yr

Schedule

Not specified