Operations Manager, US Pest

Benefits

• Start Day 1 for Full-Time Colleagues - No Waiting Period!
• For more information about our benefits, see below!

Qualifications

• High school diploma (or GED)
• Maintain licenses/certificates as required by federal, state, and/or local regulations
• Maintain valid driver’s license

Skills & Abilities

• Adept at problem solving and identifying practical solutions
• Good aptitude for basic/intermediate math
• Strong communication skills (verbal, written, presenting)

Principal Duties and Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability
• Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians
• Review and evaluate ongoing technician performance (via ride-a-longs and audits)
• Respond diligently and compassionately to customer concerns
• Ensure overall service quality to maximize customer retention
• Fill in periodically on customer appointments to help close any temporary staffing gaps
• Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively
• Maintain safety standards and ensure operations are in regulatory compliance
• Monitor and maintain inventory levels of pest / termite control and home services products

Why Choose Us?

• Professional and Personal Growth
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health and Wellness
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Medical, Dental, Vision, Disability, and Life Insurance
• Savings and Retirement
• 401(k) retirement plan with company-matching contributions
• Work-Life Balance
• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility