Operations Manager, US Pest
Responsibilities
Our Operations Managers are responsible for training, leading, and developing a team of specialists. They help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients.
Additional management duties include:
- Monitoring and adjusting scheduled appointments for efficiencies
- Field routing
- Client QC audits
- Account management
Responsibilities include, but are not limited to:
- Manage daily operations of specialists with the goal of providing superior customer service to our clients
- Offer direction to staff in all aspects of operations, service, and client care
- Responsible for managing basic financial performance of the operations, including revenue growth and expense control
- Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development
- Able to work a flexible schedule, including early mornings and weekend work when needed
- Submit weekly, monthly, and yearly reports, as required
Requirements
We are looking for individuals who want to make a difference where our customers live and work. This company is a Drug Free workplace.
Qualifications:
- Bachelor’s degree (preferred but not required)
- 3-5 years in a management role with emphasis in customer service
- Success in training, mentoring, and coaching service professionals
- Excellent verbal and written communication skills
- Previous experience in a route-oriented, service environment a plus
- Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations
- Must possess a valid driver’s license from state of residence
Benefits
Start Day 1 for Full-Time Colleagues - No Waiting Period!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries.
We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer.
- Professional and Personal Growth
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- Health and Wellness
- Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- Savings and Retirement
- 401(k) retirement plan with company-matching contributions
- Work-Life Balance
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
Click here to read more about our Total Rewards Program which includes:
- Professional and Personal Growth
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- Health and Wellness
- Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- Savings and Retirement
- 401(k) retirement plan with company-matching contributions
- Work-Life Balance
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility