Operations Manager, US Pest

About the role

The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention, as well as to ensure overall service quality to maximize customer retention.

Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention
• Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels
• Review and evaluate ongoing technician performance (via ride-a-longs and audits)
• Respond diligently and compassionately to customer concerns
• Ensure overall service quality to maximize customer retention
• Fill in periodically on customer appointments to help close any temporary staffing gaps
• Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively
• Maintain safety standards and ensure operations are in regulatory compliance
• Monitor and maintain inventory levels of pest / termite control and home services products

Requirements

Required Qualifications:

• Adept at problem solving and identifying practical solutions
• Good aptitude for basic/intermediate math, for calculations related to sales/service
• Strong communication skills (verbal, written, presenting)
• Ability to build rapport easily and establish trust with customers and employees

• Minimum Education Level/Certifications: High school diploma (or GED)
• Maintain licenses/certificates as required by federal, state, and/or local regulations
• Maintain valid driver’s license

• Physical Demands/Environmental Conditions: Moving up to 20 lbs by lifting, carrying, pushing, pulling, or repositioning objects; sitting, climbing, balancing, stooping, kneeling, crouching, and crawling; working in damp and/or dusty locations, confined spaces, narrow aisles, or passageways; going up and down stairs, ladders, scaffolding, ramps, and poles; operating a motor vehicle safely; ensuring vehicle and other equipment is maintained and kept clean; wearing personal protective equipment, including OSHA-compliant respirators; having healthy vision to perform detail-oriented activities at distances close to the eyes or within arm’s reach; ability to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold); flexibility with working hours, including some evening and weekend work, a rotating on-call schedule, and extended (50-60 hours/wk) schedule during peak season; travel up to 100% of time within assigned territory(s)

Qualifications

Required Qualifications:

• Knowledge, Skills & Abilities: Adaptable to problem-solving and identifying practical solutions; good aptitude for basic/intermediate math; strong communication skills (verbal, written, presenting); ability to build rapport easily and establish trust with customers and employees

• Minimum Education Level/Certifications: High school diploma (or GED)
• Maintain licenses/certificates as required by federal, state, and/or local regulations
• Maintain valid driver’s license

• Physical Demands/Environmental Conditions: Moving up to 20 lbs by lifting, carrying, pushing, pulling, or repositioning objects; sitting, climbing, balancing, stooping, kneeling, crouching, and crawling; working in damp and/or dusty locations, confined spaces, narrow aisles, or passageways; going up and down stairs, ladders, scaffolding, ramps, and poles; operating a motor vehicle safely; ensuring vehicle and other equipment is maintained and kept clean; wearing personal protective equipment, including OSHA-compliant respirators; having healthy vision to perform detail-oriented activities at distances close to the eyes or within arm’s reach; ability to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold); flexibility with working hours, including some evening and weekend work, a rotating on-call schedule, and extended (50-60 hours/wk) schedule during peak season; travel up to 100% of time within assigned territory(s)

Skills

Required Qualifications:

• Knowledge, Skills & Abilities: Adaptable to problem-solving and identifying practical solutions; good aptitude for basic/intermediate math; strong communication skills (verbal, written, presenting); ability to build rapport easily and establish trust with customers and employees

• Minimum Education Level/Certifications: High school diploma (or GED)
• Maintain licenses/certificates as required by federal, state, and/or local regulations
• Maintain valid driver’s license

• Physical Demands/Environmental Conditions: Moving up to 20 lbs by lifting, carrying, pushing, pulling, or repositioning objects; sitting, climbing, balancing, stooping, kneeling, crouching, and crawling; working in damp and/or dusty locations, confined spaces, narrow aisles, or passageways; going up and down stairs, ladders, scaffolding, ramps, and poles; operating a motor vehicle safely; ensuring vehicle and other equipment is maintained and kept clean; wearing personal protective equipment, including OSHA-compliant respirators; having healthy vision to perform detail-oriented activities at distances close to the eyes or within arm’s reach; ability to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold); flexibility with working hours, including some evening and weekend work, a rotating on-call schedule, and extended (50-60 hours/wk) schedule during peak season; travel up to 100% of time within assigned territory(s)

Benefits

We are proud to offer a comprehensive benefits package for full-time colleagues, including:

• Professional and Personal Growth: Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health and Wellness: Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Savings and Retirement: 401(k) retirement plan with company-matching contributions
• Work-Life Balance: Vacation days & sick days, Company-paid holidays & floating holidays, A company mindset that prioritizes health, safety, and flexibility

Pay

Yearly: $62,700.00 - $101,200.00

Schedule

Full-time

Location

Oxnard, CA