Operations Manager, US Pest

Benefits

• Start Day 1 for Full-Time Colleagues - No Waiting Period!
• For more information about our benefits, see below!

Principal Duties and Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention
• Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels
• Review and evaluate ongoing technician performance (via ride-a-longs and audits)
• Respond diligently and compassionately to customer concerns
• Ensure overall service quality to maximize customer retention
• Fill in periodically on customer appointments to help close any temporary staffing gaps
• Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively
• Maintain safety standards and ensure all operations are in regulatory compliance
• Monitor and maintain inventory levels of pest / termite control and home services products

Qualifications

• Adept at problem solving and identifying practical solutions
• Good aptitude for basic/intermediate math, for calculations related to sales/service
• Strong communication skills (verbal, written, presenting)
• Ability to build rapport easily and establish trust with customers and employees

Skills

• Knowledge of pest, termite, specialty, and lawn control
• Ability to work independently and as part of a team

Pay

Yearly: $57,000.00 - $92,000.00
While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience.
Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).

Schedule

Travel up to 100% of time within assigned territory(s)
Base Pay Range: $57,000.00 - $92,000.00
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility