Operations Manager Trainee - Fleet Services

About the role

The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Manager Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental Management. This program is fast-paced and touches every aspect of the business unit. In this role, you will acquire proven industry knowledge, skills and resources to develop your operations & fleet maintenance background. We allow you to carve out your own career path and promote from within, based on performance. The ideal path of progression in this role is an Ops Supervisor.

Responsibilities

• Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Cook with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads.
• Ensure policy and processes are followed to optimize running costs and maintenance overhead.
• Coordinate with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Qualifications

• Bachelor's Degree, Required.
• 1 year or more in customer service with issues resolution experience, Preferred.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.
• Basic understanding of Business Finance, controls and metrics Beginner, Required.

Skills and Abilities

• Detail oriented with excellent follow-up practices, Required.
• Strong verbal and written communication skills, Required.
• Instills commitment to organizational goals, Required.
• Able to multi-task, highly organized, with excellent time management skills, Required.
• Flexible to operate and self-driven to excel in a fast-paced environment, Required.
• Strong mechanical skills, Required.
• Effective interpersonal skills, Excellent, Required.
• Able to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors), Required.
• Able to work independently and as a member of a team, Required.

Benefits

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Pay

Pay Type: Salaried
Minimum Pay Range: $61K
Maximum Pay Range: $61K

Schedule

Tuesday - Saturday
Hours: 10:00am to 6:30pm (Tuesday - Friday)
Hours: 7:00am to 3:30pm (Saturday)

Location

Warwick, RI