Operations Manager Trainee

About the role

The Operations Manager Trainee (OMT) role is designed to help individuals gain the necessary skills and knowledge to independently manage a financially viable PDS supported dental office. The OMT is expected to manage a team of both Front Office and Back Office team members within 4-6 months after completing the OM Development Program.

Responsibilities

• Model company culture, values, standards and best operational practices
• Hire and retain team members through comprehensive training, supervision, counseling and coaching
• Assess, investigate, and resolve staff and patient issues
• Execute the PDS Operational Model with consistency to meet identified office imperatives
• Drive year over year revenue and profit growth
• Manage expenses to achieve monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• Deliver effective leadership, coaching and mentoring with team members
• Maintain an appropriate professional appearance and demeanor in accordance with company policies
• Implement an office success plan and ensure compliance with company policies, state, federal and other regulatory bodies
• Report weekly to Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems
• Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences
• Other duties and responsibilities as assigned by direct supervisor

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Valid driver’s license and automobile insurance (or reliable alternate transportation)
• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems; business correspondence and business reporting techniques; and business principles of profit & loss statements
• Knowledge of all Microsoft Applications, Epic, 1VU, BOX, and use of standard office equipment
• Ability to multitask effectively and work in a fast-paced and sometimes ambiguous environment
• Ability to prioritize tasks and projects with limited direction
• Ability to read, analyze, and interpret common financial reports, and legal documents
• Ability to respond to common inquiries from patients, team members, regulatory agencies, vendors, or other members of the business community
• Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure
• Ability to interpret and apply policies and procedures
• Ability to work with mathematical concepts such as probability and statistical inference
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Strong sense of personal responsibility for tasks assigned
• Strong commitment to educational advancement
• Flexibility in adapting processes to meet unique needs
• Excellent communication skills, both verbal and in writing
• Ability to lead a team, prioritize their duties, coach, mentor, train, write effective performance evaluations, conduct feedback and handle team member relations issues
• Organizational ability by demonstrating a systematic approach in carrying out assignments
• Very orderly and excels at cutting through confusion and turning chaos into order
• Demonstrates a strong ability to identify, analyze, and solve problems
• Detail oriented, organized, process focused, problem solver, self-motivated proactive, patient focused

Preferred

• Associate degree, Bachelor’s degree
• Five or more years of experience leading a team, mentoring and coaching subordinates
• Knowledge/Skills/Abilities including results-oriented, effective team builder, patient advocate, process focused operator, financial acumen, influencer, and organizational ability

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation

$27.75 - $38.75 / Hourly

Schedule

This is a salaried position upon completion of the Operations Manager training program.

Pay

This is a salaried position upon completion of the Operations Manager training program.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Equal Opportunity Employer

We celebrate diversity and are united in our mission to create healthier and happier team members.