Operations Manager Trainee
About the role
The Operations Manager Trainee (OMT) role is designed to help individuals gain the necessary skills and knowledge to independently manage a financially viable PDS supported dental office. The role involves engaging in and owning professional development through the OM Development Program, supported by a direct supervisor.
Responsibilities
- Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
- Assess, hire, and retain team members through comprehensive training, supervision, counseling, and coaching
- Resolve staff and patient issues by analyzing facts and developing solutions
- Execute the PDS Operational Model to meet office imperatives in partnership with the Owner Dentist
- Drive year-over-year revenue and profit growth
- Manage expenses to achieve monthly goals and budget
- Show proficiency and adherence to cash management and accounting protocols
- Deliver effective leadership, coaching, and mentoring to team members
- Maintain professional appearance and communication with direct supervisors
- Implement an office success plan and staff development protocols
- Report weekly to the Regional Manager on accomplishments, areas for improvement, and performance goals
Qualifications
- High school diploma or equivalent
- Five or more years of related work experience in operational management
- Valid driver's license and automobile insurance (or reliable alternate transportation)
- Experience leading a team, mentoring, and coaching subordinates
- Knowledge of Dental Plans, insurances, administrative guidelines, limitations, and exclusions
- Knowledge of Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
- Ability to interpret and apply policies and procedures
- Ability to draw valid conclusions and apply sound judgment in making decisions
- Ability to prioritize tasks and projects with limited direction
- Ability to read, analyze, and interpret common financial reports and legal documents
- Ability to respond to inquiries from patients, team members, regulatory agencies, vendors, or other members of the business community
- Ability to communicate effectively and present information, both verbally and in writing
- Ability to lead a team, prioritize duties, coach, mentor, train, write performance evaluations, conduct feedback, and handle team member relations issues
- Organizational ability and systematic approach in carrying out assignments
- Ability to create presentations and use outstanding presentation skills
Preferred
- Associate degree, Bachelor’s degree
- Five or more years of experience leading a team, mentoring, and coaching subordinates
- Knowledge of financial acumen, patient advocacy, process focus, and financial understanding
- Ability to influence and build trust with those requiring coaching
- Ability to interpret and apply policies and procedures
- Ability to work with mathematical concepts and apply concepts such as fractions, percentages, ratios, and proportions to practical situations
- Strong sense of personal responsibility for tasks assigned
- Commitment to educational advancement
- Flexibility in adapting processes to meet unique needs
- Ability to communicate effectively and present information, both verbally and in writing
- Ability to lead a team, prioritize duties, coach, mentor, train, write effective performance evaluations, conduct feedback, and handle team member relations issues
- Ability to create presentations and use outstanding presentation skills
Work Environment
This is a sedentary office classification but may require field visits and driving. Temperature conditions are controlled with no direct exposure to hazardous physical substances. Noise levels are usually low to moderate. There is occasional exposure to irate team members, vendors, or patients. While performing the duties of this job, the team member is regularly required to sit, stand, walk, keyboard, to finger, handle, or feel, reach with hands and arms, see, talk, and hear. The team member will frequently lift and/or carry reports, records, and other materials that typically weigh less than 40 pounds. The team member is occasionally required to stoop, kneel, bend, or crouch. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.
Pay
$29.25 - $39.25 / Hourly
Schedule
Not specified