Operations Manager - The Monarch Hotel

Job Summary

The Operations Manager is responsible for the day-to-day execution and performance of hotel operations, with a primary focus on food & beverage (bar and kitchen) and cross-functional service delivery. Acting as a key leader on property, this role bridges strategic direction from the General Manager with hands-on operational leadership, ensuring seamless guest experiences, strong financial performance, and high team engagement across departments.

Key Responsibilities

• Oversee daily operations across hotel service areas, including front-of-house, bar, and kitchen
• Act as Manager-on-Duty (MOD), ensuring smooth operations and decision-making during all shifts
• Ensure consistency in service standards, brand execution, and operational procedures
• Partner with department leaders (Front Desk, Housekeeping, Culinary, Bar) to align execution and priorities
• Directly oversee bar and kitchen performance, ensuring quality, presentation, and efficiency
• Monitor food safety, sanitation, and alcohol compliance standards
• Collaborate with culinary and bar teams on menu execution, promotions, and cost efficiency
• Drive service flow improvements to enhance guest experience and reduce ticket times
• Support inventory management, ordering, and vendor coordination
• Champion a guest-first culture across all departments
• Actively engage with guests to ensure satisfaction and resolve escalations
• Monitor service quality metrics and guest feedback platforms (reviews, surveys, etc.)
• Lead service recovery efforts for complex or high-impact issues
• Support the General Manager in achieving revenue, profitability, and cost-control targets
• Monitor key financial drivers including labor, food cost, beverage cost, and operating expenses
• Identify opportunities to drive revenue through upselling, programming, and operational efficiency
• Supervise and support department supervisors and junior managers
• Aid in hiring, onboarding, and training across operations teams
• Provide coaching, feedback, and performance management
• Foster a culture of accountability, inclusion, and high performance
• Ensure scheduling aligns with business needs and labor goals
• Ensure compliance with health, safety, labor, and alcohol regulations
• Enforce company policies, procedures, and brand standards
• Conduct operational audits and ensure readiness for inspections
• Promote a safe and respectful working environment
• Execute operational strategies set by the General Manager
• Support implementation of new systems, initiatives, or property enhancements

Qualifications & Skills

• Prefer a minimum of three (3) years of hospitality or restaurant management experience
• Must be at least 21 years of age or older

Physical & Mental Requirements

• Must be able to stand or walk a minimum eight (8)-hour shift and work inside assigned bar area in the venue
• Must be able to twist, tow (push or pull), reach, bend, climb, and carry objects as necessary
• Must be able to lift and carry 25-50 pounds
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes

Physical & Mental Requirements

• Must be able to stand or walk a minimum eight (8)-hour shift and work inside assigned bar area in the venue
• Must be able to twist, tow (push or pull), reach, bend, climb, and carry objects as necessary
• Must be able to lift and carry 25-50 pounds
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes

Physical & Mental Requirements

• Must be able to stand or walk a minimum eight (8)-hour shift and work inside assigned bar area in the venue
• Must be able to twist, tow (push or pull), reach, bend, climb, and carry objects as necessary
• Must be able to lift and carry 25-50 pounds
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes

Physical & Mental Requirements

• Must be able to stand or walk a minimum eight (8)-hour shift and work inside assigned bar area in the venue
• Must be able to twist, tow (push or pull), reach, bend, climb, and carry objects as necessary
• Must be able to lift and carry 25-50 pounds
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes

Physical & Mental Requirements

• Must be able to stand or walk a minimum eight (8)-hour shift and work inside assigned bar area in the venue
• Must be able to twist, tow (push or pull), reach, bend, climb, and carry objects as necessary
• Must be able to lift and carry 25-50 pounds
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes

Physical & Mental Requirements

• Must be able to stand or walk a minimum eight (8)-hour shift and work inside assigned bar area in the venue
• Must be able to twist, tow (push or pull), reach, bend, climb, and carry objects as necessary
• Must be able to lift and carry 25-50 pounds
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes

Physical & Mental Requirements

• Must be able to stand or walk a minimum eight (8)-hour shift and work inside assigned bar area in the venue
• Must be able to twist, tow (push or pull), reach, bend, climb, and carry objects as necessary
• Must be able to lift and carry 25-50 pounds
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes

Physical & Mental Requirements

• Must be able to stand or walk a minimum eight (8)-hour shift and work inside assigned bar area in the venue
• Must be able to twist, tow (push or pull), reach, bend, climb, and carry objects as necessary
• Must be able to lift and carry 25-50 pounds
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes

Physical & Mental Requirements

• Must be able to stand or walk a minimum eight (8)-hour shift and work inside assigned bar area in the venue
• Must be able to twist, tow (push or pull), reach, bend, climb, and carry objects as necessary
• Must be able to lift and carry 25-50 pounds
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes

Physical & Mental Requirements

• Must be able to stand or walk a minimum eight (8)-hour shift and work inside assigned bar area in the venue
• Must be able to twist, tow (push or pull), reach, bend, climb, and carry objects as necessary
• Must be able to lift and carry 25-50 pounds
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes

Physical & Mental Requirements

• Must be able to stand or walk a minimum eight (8)-hour shift and work inside assigned bar area in the venue
• Must be able to twist, tow (push or pull), reach, bend, climb, and carry objects as necessary
• Must be able to lift and carry 25-50 pounds
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes

Physical & Mental Requirements

• Must be able to stand or walk a minimum eight (8)-hour shift and work inside assigned bar area in the venue
• Must be able to twist, tow (push or pull), reach, bend, climb, and carry objects as necessary
• Must be able to lift and carry 25-50 pounds
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes

Physical & Mental Requirements

• Must be able to stand or walk a minimum eight (8)-hour shift and work inside assigned bar area in the venue
• Must be able to twist, tow (push or pull), reach, bend, climb, and carry objects as necessary
• Must be able to lift and carry 25-50 pounds
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes

Physical & Mental Requirements

• Must be able to stand or walk a minimum eight (8)-hour shift and work inside assigned bar area in the venue
• Must be able to twist, tow (push or pull), reach, bend, climb, and carry objects as necessary
• Must be able to lift and carry 25-50 pounds
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes

Physical & Mental Requirements

• Must be able to stand or walk a minimum eight (8)-hour shift and work inside assigned bar area in the venue
• Must be able to twist, tow (push or pull), reach, bend, climb, and carry objects as necessary
• Must be able to lift and carry 25-50 pounds
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes

Physical & Mental Requirements

• Must be able to stand or walk a minimum eight (8)-hour shift and work inside assigned bar area in the venue
• Must be able to twist, tow (push or pull), reach, bend, climb, and carry objects as necessary
• Must be able to lift and carry 25-50 pounds
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes

Physical & Mental Requirements

• Must be able to stand or walk a minimum eight (8)-hour shift and work inside assigned bar area in the venue
• Must be able to twist, tow (push or pull), reach, bend, climb, and carry objects as necessary
• Must be able to lift and carry 25-50 pounds