Operations Manager/Team Leader

About Gesa

The Operations Manager/Team Leader at Gesa Credit Union supervises the day-to-day operations of the Operations Support Department, advocating for the department's needs and ensuring compliance with policies and regulations. They set strategic plans aligned with the credit union's business objectives, collaborate with internal partners, and maintain a focus on employee development and training.

What You Will Be Doing

• Set strategic plans for the Operations department to align with the credit union's business plan.
• Establish and implement target goals for the department.
• Oversee daily operations of the multi-location Operations Support Center (OSC) by ensuring SLAs are met.
• Collaborate with internal business partners to advocate for the OSC's requirements.
• Communicate credit union goals and direction to all employees in the department.
• Ensure performance standards are developed and monitored, providing mentoring, coaching, and training.
• Create the budget for the department and track adherence.
• Handle complex escalated member calls and help resolve complex questions.
• Manage the Treasury Management team, provide support, and recommend training opportunities.
• Support new products and services offered by branches and departments, participating in testing.
• Create ACH and other risk level processing reports for executive management and credit union audits.
• Maintain thorough understanding of other departments within the credit union.
• Maintain oversight of General Ledger balances and Deposit Operations.
• Maintain awareness of industry changes and trends in Deposit Operations.
• Perform audits on all functions, oversee quality monitoring, and record keeping.
• Recommend promotions/transfers and salary adjustments.
• Lead Operations Assistance Manager/Team Leader and Senior Operations Representatives to develop their leadership skills.
• Collaborate with the Operations leadership team to enhance the department and team building.
• Perform other related duties as necessary to ensure the success of the Operations department.

About You

• Strong organizational skills with the ability to prioritize and manage multiple complex tasks.
• Ability to supervise and motivate team members and work well in a team environment.
• Respects and values diversity, treats people with respect, keeps commitments, and maintains high levels of integrity.
• Effective communication skills, both oral and written, including proficiency in making presentations.
• Excellent customer service attributes.
• Demonstrates interpersonal skills to relate effectively and professionally to members, the public, and colleagues.
• Experience with Microsoft Office programs, proficient in software applications and reporting.
• Comprehensive knowledge and exercise of credit union, state, and federal laws and regulations pertaining to Deposit Operations.
• Strong problem-solving and decision-making skills, and process improvement ability.
• Possesses ability to analyze information and make sound decisions.
• Learns and develops themselves to better support the growth of team members and the organization.

Qualifications

• Three (3) to five (5) years of similar or related experience in a credit union environment.
• Bachelor’s degree in Business Administration or related field, or equivalent experience.
• Minimum of three (3) years management/supervisory experience preferred.
• Specialized certifications in applicable areas such as AAP, NCP, Deposit Compliance preferred.
• Some travel may be required to fulfill duties, career development, and responsibilities.

Full Salary Range

$80,168.40 - $119,957.52

Team Member Value Proposition

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• 20 days/year accrual of Paid Time Off – Plus 10 Paid Holidays!
• 401(k) Match
• Incentive Program
• Tuition Assistance and Student Loan Repayment
• Commuter Benefits
• Paid Time Off to Volunteer in the Community
• Product Discounts
• Engaging Work Environment
• Rewards and Recognition Programs

Equal Opportunity Employer

Gesa Credit Union is an Equal Opportunity Employer and strongly advocates for workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.