Operations Manager-Suites

Suite Operations & Guest Experience

Oversee all suite and premium space F&B operations during events, ensuring consistent, high-quality service delivery.
Preserve exceptional guest service standards throughout all premium spaces, proactively addressing issues in real time.
Partner with clients and stadium leadership to elevate the premium guest experience and fulfill suite holder expectations.

Team Leadership & Workforce Management

Manage staffing, scheduling, training, and performance of premium hospitality teams.
Provide on-floor coaching and leadership during events; hold team members accountable to service and presentation standards.
Foster a culture of professionalism, hospitality, and continuous improvement across suite staff.

Culinary & Beverage Collaboration

• Collaborate with culinary and beverage teams to plan, execute, and present premium suite offerings.
  Ensure food and beverage is prepared to standard, delivered on time, and presented appropriately for the suite environment.
  Communicate menu changes, special requests, and client preferences to relevant teams in advance of each event.

Financial & Operational Oversight

• Maintain compliance with food safety, sanitation, and venue standards; ensure all team members adhere to applicable regulations.
  Monitor labor, inventory, and operational costs to meet financial targets and department goals.
  Support budgeting processes and contribute to financial reporting as required.

Performance & Process Improvement

• Analyze operational performance following events and identify opportunities for improvement.
  Implement process enhancements to drive efficiency, quality, and guest satisfaction.
  Contribute to post-event reviews and collaborate with leadership on continuous improvement initiatives.

Decision Rights & Authority

• Responsible for all real-time operational decisions within suite and premium areas during events.
  Authorized to reallocate staff, adjust service workflows, and resolve guest or operational issues as they arise.
  Authorized to escalate critical issues to the Senior Director of Operations.

Preferred Qualifications & Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
  5+ years of leadership experience in hospitality, premium dining, sports and entertainment, or food service operations strongly preferred.
  Experience managing large-scale premium or suite-level hospitality operations.
  Knowledge of budgeting, labor management, and financial reporting.
  Proficiency in Microsoft Office Suite and POS systems.
  Food safety certification preferred.
  Decisive and calm under pressure in high-volume, fast-paced event environments.
  Strong communicator and collaborator across culinary, beverage, and client-facing teams.
  Organized, detail-oriented, and adaptable across different event types and client needs.