Operations Manager, Strategy Plasma

Key Responsibilities

• Serve as the single point of contact for client-facing operational performance and issue resolution
• Translate client needs into clear, actionable operational priorities
• Lead recurring performance reviews, scorecards, and business updates
• Communicate performance trends, risks, and improvement opportunities
• Own and track KPIs across service, cost, quality, and reliability
• Identify performance gaps and lead root cause analysis
• Partner with cross-functional teams to implement and sustain improvements
• Ensure alignment with client expectations and service commitments
• Lead and support continuous improvement initiatives across plasma operations
• Apply Lean, Six Sigma, and process improvement methodologies
• Facilitate process mapping, Kaizen events, and workflow optimization
• Track and report operational and financial impact of initiatives
• Transportation & Network Coordination
• Partner with transportation teams on routing, network design, and carrier performance
• Monitor KPIs such as on-time delivery, cost, and utilization
• Support planning, exception management, and variability reduction

Reporting & Analytics

• Build and maintain operational dashboards and scorecards
• Ensure data accuracy and consistency across reporting
• Provide actionable insights to drive decisions
• Support ad hoc analysis tied to client and operational needs

Minimum Qualifications

• Bachelor’s degree or equivalent experience
• Typically 7+ years of experience in operations, logistics, or continuous improvement roles

Critical Skills (Must Have)

• Experience serving as a client-facing or cross-functional liaison with strong stakeholder management skills
• Proven continuous improvement and problem-solving experience (Lean, Six Sigma, or equivalent)
• Demonstrated ability to analyze data and drive measurable operational improvements
• Strong communication skills, including executive-level reporting and storytelling
• Ability to work independently in a cross-functional, fast-paced environment
• Strong analytical mindset with structured problem-solving approach

Preferred Skills (Nice to Have)

• Six Sigma certification (Green Belt or higher) or Kaizen experience
• Experience in plasma operations, healthcare logistics, or regulated environments
• Proficiency in Power BI and/or Tableau
• Working knowledge of SQL and advanced Excel
• Experience building operational scorecards and dashboards
• Strong critical thinking and problem-solving capability