Operations Manager, SoHo - Diesel

About the Role

Diesel is a leading pioneer in denim and casual fashion, known for moving outside and ahead of industry trends. Evolving into the world of premium casual wear, Diesel operates in over 80 countries with 5,000 points of sale, including more than 400 company-owned stores. The Operations Manager is responsible for the day-to-day operational excellence of a Diesel retail store, ensuring a seamless and branded customer experience while driving efficiency across all in-store functions. This role partners closely with the Store Manager and cross-functional teams to execute operational standards, manage inventory, maintain compliance, and develop a high-performing store team. The ideal candidate is a hands-on leader who thrives in a fast-paced retail environment, fosters an inclusive team culture, and leads by example on the floor.

Responsibilities

• Oversee and manage all daily operational functions including opening and closing procedures, cash management, and store readiness.
• Ensure consistent execution of company operational standards, visual merchandising guidelines, and brand presentation.
• Lead the coordination of store scheduling, floor coverage, and task delegation to maximize productivity and service levels.
• Manage the store's physical environment, including safety compliance, maintenance requests, and housekeeping standards.
• Serve as Manager on Duty (MOD) as needed, making real-time decisions to support the business and team.
• Oversee receiving, processing, and accurate placement of merchandise in compliance with company procedures.
• Manage cycle counts, inventory audits, and reconciliation processes to maintain inventory accuracy.
• Partner with Retail Operations and Store Manager to identify shrink risks and implement corrective measures.
• Monitor and manage supply and fixture inventory levels to ensure operational continuity.
• Recruit, onboard, and train store associates in operational processes, systems, and customer service standards.
• Provide ongoing coaching, feedback, and performance management to support associate development and accountability.
• Foster an inclusive, high-energy team culture aligned with Diesel's values and people-first philosophy.
• Conduct or support performance reviews, corrective action processes, and recognition programs.
• Champion a service culture that consistently delivers an exceptional, on-brand experience for every customer.
• Address and resolve escalated customer concerns promptly and professionally.
• Identify and implement opportunities to enhance the in-store experience through operational improvements.
• Support the Store Manager in managing controllable expenses, including payroll, supplies, and shrink.
• Monitor key operational KPIs (units per transaction, shrink rate, payroll, etc.) and drive action plans where needed.
• Prepare and communicate operational reports, including inventory results, audit outcomes, and compliance metrics.
• Assist in budget planning for operational needs including supplies, repairs, and store maintenance.
• Identify and resolve any presentation or compliance issues proactively and with a sense of urgency.
• Ensure adherence to all federal, state/provincial, and local employment laws, safety regulations, and company policies.
• Maintain a safe work environment by enforcing safety protocols and conducting regular assessments.
• Complete required compliance training and ensure team members are current on all mandatory trainings.
• Ensure meticulous organization of back-of-house areas, stockrooms, merchandise, and cash desks.
• Oversee merchandise movement including inbound, outbound, transfers, and PR pulls in compliance with company procedures.
• Develop and implement inventory management strategies to optimize stock levels, minimize stock losses, and shrinkage.
• Ensure all IT equipment is working properly and store support tickets are opened as needed.
• Guarantee excellent client experience in terms of hospitality.
• Ensure proper follow-up and execution of all Omnichannel activities including Ship from Store, Pick up in Store, and system and supply management.
• Oversee and manage relationships with external vendors including cleaning, HVAC, and supply to ensure smooth store operations.
• Coach and develop direct reports in areas of operations, customer service, and sales support.

Requirements

• Minimum of 5+ years of retail operations management experience.
• Proficiency in inventory management software, SAP, Excel, and knowledge of RFID systems is a plus.
• Demonstrated ability to lead, develop, and hold accountable a team of 10 or more associates.
• Strong understanding of retail inventory management, POS systems, and back-of-house operations.
• Proven track record of executing operational initiatives and driving results in a metrics-driven environment.
• Excellent organizational and time management skills with the ability to prioritize competing demands.
• Strong communication skills — written, verbal, and interpersonal.
• Proficiency in retail management systems.
• Experience in specialty retail, outlet, or off-price retail environments.
• Familiarity with loss prevention practices and inventory audit processes.
• Experience managing store operations across multiple selling categories (apparel, footwear, accessories).
• Full-time position requiring open availability including evenings, weekends, and holidays as dictated by the needs of the business.
• Ability to stand for extended periods, lift up to 40 lbs., and perform physical tasks associated with retail store operations.
• Frequent movement throughout the sales floor and stockroom.
• Strong project management and change management skills with the ability to prioritize in a fast-paced environment.
• Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request.

Skills

• Operational Excellence — Drives consistent, high-quality execution of all store processes and standards.
• People Leadership — Develops talent, builds team morale, and fosters accountability through clear expectations and coaching.
• Customer Focus — Places the customer at the center of every operational decision.
• Problem Solving — Identifies issues quickly and implements effective, practical solutions.
• Adaptability — Thrives in a fast-paced, ever-changing retail environment and leads the team through change with clarity.
• Integrity & Compliance — Models ethical behavior and ensures full adherence to company policies and legal requirements.

Pay

Salary Range: $80,000–$85,000 per year.