Operations Manager- Service/Repair (Manhattan)

About the role

TK Elevator is seeking an experienced Operations Manager for Service/Repair operations in Manhattan, NY. This role is responsible for managing all service and repair operations to ensure profitability and exceeding annual budgetary goals.

Responsibilities

• Supervises superintendents and employees by providing direction, training, and communicating company policies, procedures, and objectives. Includes hiring, performance management, and progressive discipline.
• Administers the company safety program, including performing weekly safety audits and emphasizing safety to all employees.
• Visits job sites and performs quality audits to ensure repairs are completed efficiently and cost-effectively. Expected to spend four hours daily in the field working with technicians and meeting customers.
• Uses accounting reports and Map Point to review route management and callbacks, making necessary changes to improve profitability.
• Provides technical input to sales staff on the scope of work and materials needed to bid repair work, including calculating labor and material costs.
• Monitors the "three callbacks in 30 days" program and leads efforts to keep cancellations under 3%.
• Works with the Branch Manager and service/repair Sales Managers to address customer needs, including daily communication with customers experiencing down cars.
• Maintains up-to-date knowledge of all federal, state, and local elevator industry code requirements.
• Stays familiar with company products by attending training classes, reviewing factory equipment updates, and working with regional field trainers.
• Administers the parts program for contract service and repair to meet budget expectations and customer satisfaction.

Requirements

• Bachelor's degree (may be substituted with extensive industry and management experience).
• Two years' experience managing on a branch departmental level or an equivalent combination of education and experience.
• Valid driver’s license and a satisfactory Motor Vehicles Report.
• Thorough knowledge of the elevator industry and general management methods within the industry.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret technical instructions in mathematical or diagram form and handle abstract and concrete variables.

Benefits

• Medical, dental, and vision coverage (eligibility requirements apply).
• Flexible spending accounts (FSA) and Health Savings Account (HSA).
• Supplemental medical plans.
• Company-paid short- and long-term disability insurance.
• Company-paid basic life insurance and AD&D.
• Optional life and AD&D coverage, including spouse and dependent life insurance.
• Identity theft monitoring and pet insurance.
• Company-paid Employee Assistance Program (EAP).
• Tuition reimbursement.
• 401(k) Retirement Savings Plan with a dollar-for-dollar company match on the first 5% contributed.
• 15 days of vacation per year.
• 11 paid holidays each calendar year (10 fixed, 1 floating).
• Paid sick leave, per company policy.
• Up to six weeks of paid parental leave (after 90 days of full-time employment).

Pay

Salary range: $198,000 - $242,000. Includes a car allowance or company vehicle, fuel card, and annual incentive program.

About the company

With customers in over 100 countries and more than 50,000 employees, TK Elevator achieved sales of around €9 billion in fiscal year 2022/2023. The company ensures high levels of customer service globally through an extensive network of about 1,000 locations. TK Elevator is a leading provider of elevators, escalators, moving walks, passenger boarding bridges, and stair/platform lifts, with a strong focus on service operations supported by around 25,000 service technicians.