Operations Manager- Service/Repair (Los Angeles)

About the role

TK Elevator is currently seeking an experienced Operations Manager- Service/Repair in Los Angeles, CA. Responsible for successfully managing all service and repair operations to ensure that the department functions profitably and exceeds the annual budgetary plan.

Responsibilities

• Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline.
• Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees.
• Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner. Expectation is for a manager to spend four hours a day in the field working with technicians and meeting with customers.
• Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability.
• Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs.
• Monitors the three callbacks in 30 days program and take a lead in keeping cancellations under 3%.
• Works with Branch Manager and service and repair Sales Managers to address customers’ needs.
• Communicates daily with customers that have down cars.
• Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements.
• Maintains strong familiarity of company products by attending company training classes, and reviewing factory equipment updates and supplier goods. Includes working with regional field trainers.
• Administer parts program for contract service and repair to meet budget expectations and customer satisfaction.
• Performs other duties as may be assigned.

Requirements

• Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience
• Requires a valid driver’s license and a satisfactory Motor Vehicles Report.
• Thorough knowledge of the elevator industry and general management methods within the elevator industry
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables