Operations Manager (Service-Based Business – Pest & Wildlife)

About the Role

Tailor Made Pest & Wildlife is hiring a hands-on Operations Manager to take full ownership of day-to-day operations. This is not a sit-back leadership role — this is a roll-up-your-sleeves, drive-results position where you will manage people, enforce standards, and improve performance across the entire business.

Who This IS For

• Has personally run operations in a service-based business
• Has managed field teams (technicians, crews, or drivers)
• Is comfortable holding people accountable and making tough decisions
• Can build systems AND enforce them
• Thinks in numbers, KPIs, and results — not just tasks

Who This Is NOT For

• This is NOT a support or administrative role
• If your background is primarily: Office administration
• HR
• Coordination without ownership
• Assisting leadership instead of leading

Minimum Experience Requirements

• 3–5+ years in an Operations Manager, Service Manager, or similar leadership role
• Experience in a service-based industry (pest control, HVAC, plumbing, lawn care, etc.)
• Proven experience managing 5+ field employees or technicians
• Direct responsibility for day-to-day operations (not just support)
• Experience with scheduling, dispatch, or route-based service teams

Compensation & Benefits

• Base Salary: $70,000
• Monthly Performance Bonus (Up to $3,000/month)
• Based on: Accounts receivable (AR control), Production efficiency (revenue per tech / jobs per day), Job completion rate, Customer retention and service quality, Close rate improvement (from ~40% baseline), Recurring revenue growth
• Quarterly Bonus ($2,000 – $5,000)
• Based on: Hitting or exceeding revenue targets, Maintaining strong operational KPIs

Total Compensation Potential

$90,000 – $110,000+

Additional Benefits

• Paid time off
• Simple IRA retirement plan
• Supplemental health benefits
• Paid training
• Clear path for increased compensation and leadership growth

What You Will Own

• Team Management
• Lead technicians and office staff
• Hold team accountable to performance standards
• Conduct ride-alongs, coaching, and performance reviews
• Address underperformance quickly
• Operations & Scheduling
• Oversee scheduling, routing, and dispatch efficiency
• Ensure jobs are completed on time and at high quality
• Eliminate inefficiencies and missed appointments

Performance & KPIs

• You will track, manage, and improve:
• Revenue per technician
• Jobs per day
• Close rate (currently ~40%)
• Customer retention
• Accounts receivable (currently ~$94,000)
• Recurring revenue growth

Systems & SOPs

• Build and implement standard operating procedures
• Improve workflows and operational efficiency
• Ensure consistency across all services

Customer Experience

• Ensure high-quality service delivery
• Handle escalated customer issues
• Improve retention and long-term value

About Us

Tailor Made Pest & Wildlife is a fast-growing service company targeting $1.3M+ this year, with plans to scale significantly beyond that. We are building a high-performance team and need a strong operator to help take us to the next level. Powered by JazzHR sPa0vnuhCx