Operations Manager - Security Services

Responsibilities

Select and Placement:

• Manage the selection and placement process for new security professionals, including first-line supervisors.
• Design and implement career development and performance improvement plans.
• Evaluate low-performing employees for replacement, upgrade, or transfer.
• Make initial job offers (for new employees) and job transfers (for existing employees).
• Use company forms and procedures, offering rates, schedules, and benefits in alignment with post contract requirements.
• Maintain and publish weekly Open Post List and actively manage job openings within division/branch.

Schedule and Workforce Management:

• Create, modify, and manage post schedules in WinTeam to ensure adequate coverage at all times.
• Ensure schedules are properly maintained in WinTeam and are updated regularly.
• Avoid understaffing and overstaffing by ensuring all positions are staffed according to contract requirements.
• Manage branch overtime through proper scheduling and staffing.
• Maintain a qualified, sufficient pool of flex personnel for backfill of vacant positions as needed.
• Review “No Hours Report” with branch Human Resource staff on a weekly basis, and disposition employees who are on “active” status with no hours, in accordance with company policies, ensuring no employees remain on “no hours” status beyond 3 weeks.

Payroll Management:

• Receive weekly timesheets and update WinTeam schedules as necessary (verify such for self-scheduling accounts).
• Run weekly payroll according to company procedures.
• Ensure records are properly maintained and updated to reduce payroll errors.
• Resolve payroll discrepancies in a timely and efficient manner, and communicate status of such to affected employees, to minimize financial exposure for Company.
• Process requests for final paychecks, anniversary bonuses and other pay related issues, and execute the distribution of such pay.
• Act as a Company representative in such matters as unemployment hearings, workers’ compensation hearings/depositions, union meetings (where applicable), state agency activities, depositions, and other related liability matters.

Employee Relations:

• Conduct disciplinary and counseling sessions with Security Professionals as needed in a proactive and professional manner.
• Ensure all such issues are documented according to company standards, and that all issues receive proper follow up for resolution.
• Initiate termination procedures as needed for voluntary and involuntary separations; execute termination meetings as necessary and complete all follow up documentation according to company standards.
• Ensure a smooth running operation by enforcing post specific policies and procedures through proper communication and training; may utilize field training staff to assist in executing post specific training.
• Ensure high employee morale and low employee turnover through effective and proactive communications and timely problem resolution; ensure all hiring, counseling, disciplinary and termination procedures are executed in a consistent manner.

Qualifications

• High School diploma or equivalent.
• Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events).
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Minimum of three (3) years of leadership experience in a high-volume workforce environment, preferably in the protective service industry.
• Work experience in successfully building and developing teams.
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results.
• Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction.
• Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events.
• Basic understanding of financial principles, including budgeting and financial reporting; ability to interpret simple financial data and use it to support decision-making.

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.