Operations Manager (Seasonal)

Key Responsibilities

• Lead end-to-end venue operations across BOH, FOH, Guest Experience, Security, Technical, accounting reconciliation and Support functions, ensuring seamless execution during peak trading and live events.
• Act as senior operational lead on-site, driving readiness, rapid issue resolution, and adherence to SOPs and brand standards.
• Drive profitability through labour optimisation, cost control, P&L oversight, KPI tracking, forecasting, and inventory management.
• Enhance efficiency, reduce waste, and continuously improve operational performance.
• Deliver an exceptional guest experience, overseeing service recovery and maintaining strong floor presence during trading hours.
• Lead and develop department heads and teams, ensuring accountability, performance management, and a high-performance culture.
• Ensure full compliance with New York regulations, including health & safety, liquor licensing, labour laws, fire and crowd control, and incident management.
• Oversee operational planning for large-scale events and artist performances, ensuring venue and technical readiness.
• Flexible to work evenings, weekends, and late nights as required.
• Oversee and deliver comprehensive operational reporting to support transparent, consistent, and effective communication with executive leadership.

Benefits Overview

Eligible employees may receive comprehensive benefits including medical, dental, and vision insurance; paid time off; company holidays; and participation in retirement savings programs in accordance with company policy and applicable law.

Pay

Salary Range: USD 65,000 – 75,000 per year (Final compensation determined based on experience, skills, and internal equity)

Schedule

Flexible to work evenings, weekends, and late nights as required.

Qualifications

• Minimum 5+ years of senior operational management experience in hospitality, nightlife, luxury hotels, or large-scale entertainment venues.
• Strong understanding of high-volume, late-night venue operations.
• Proven experience managing multi-department teams in fast-paced environments.
• Strong financial acumen with experience managing budgets and driving profitability.
• In-depth knowledge of New York health, safety, and licensing regulations.
• Exceptional leadership, communication, and problem-solving skills.
• Calm under pressure with the ability to make decisive operational decisions.
• Tech-savvy with experience in POS systems, reporting platforms, and workforce management tools.
• Extensive expertise in the contemporary nightlife and entertainment sector, with a deep understanding of its commercial dynamics and growth potential within the NYC market.
• Highly developed analytical and operational acumen, with proven ability to make impactful real-time strategic decisions that elevate the customer experience and maximize revenue performance.