Operations Manager - Seasonal

About The Brand

Lawn Club is an exciting competitive socializing destination in the Seaport, positioning itself as “New York’s Leisure Headquarters.” The venue features indoor and outdoor rentable gaming lawns, amazing cocktails, and a streamlined menu of tasty bites. Each rentable lawn includes popular lawn games, big-screen TVs, courtside F&B service, and dedicated “Lawnciers.” Lawn Club caters to a variety of audiences, from twenty-somethings to corporate event planners.

About The Role

The Operations Manager plays a pivotal role in overseeing the daily floor operations of Lawn Club. This dynamic and results-driven role is responsible for ensuring the seamless execution of all aspects of business operations, personnel management, and sales. Working closely with the General Manager, this individual fosters a positive and supportive environment while driving performance excellence in concept alignment, guest satisfaction, employee retention, and overall business success.

This is a temporary position estimated to last a duration of approximately six months, and may be subject to change based on the business needs.

What You Will Do

• Supporting the General Manager in running the daily operations of the restaurant
• Ensuring the delivery of a superior and enjoyable gaming and recreation experience for all guests and employees
• Fostering and maintaining positive guest relations, promptly addressing and resolving guest complaints to ensure guest satisfaction
• Guiding, directing, and training service staff, maintaining a productive work environment that promotes loyalty and dedication
• Accurately and timely completing all financial and personnel/payroll-related administrative duties
• Upholding high standards of food preparation and service quality
• Maintaining a safe working and guest environment, implementing security procedures to protect employees, guests, and company assets
• Facilitating clear, timely communication among internal departments regarding essential business matters
• Being physically present on the floor during service hours to uphold service standards
• Supporting recruiting, hiring, training, and development of managers and hourly employees
• Overseeing marketing initiatives and special events
• Driving successful performance management and utilizing disciplinary actions as needed in partnership with HR
• Following all company policies, procedures, and guidelines
• Operating ethically to protect the assets and image of the company
• Performing other duties and responsibilities as per business need

About You

• Minimum 2 years F&B management experience in a high-volume, fast-paced restaurant
• Experience managing major projects and supervising day-to-day team activities
• Strong commitment to guest service and hospitality standards
• Organization and multi-tasking skills with attention to detail
• Proficiency in coordinating multiple business verticals, including food, beverage, culinary, games, and more while maintaining operational standards
• POS and computer literate with the ability to learn and adapt to using all programs
• Excellent communication skills, both verbal and written, across all organizational levels
• High emotional intelligence to effectively manage and lead a diverse team
• Ability to work in an ever-changing environment
• Ability to work both independently and in a team environment
• Strong work ethic and customer-focused approach
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Must be passionate, entrepreneurial, and dedicated to success

Physical Requirements

• Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• Ability to lift and carry items weighing 10 – 30 pounds on a regular basis and up to 50 pounds on a regular (or occasional basis).
• Ability to stand for prolong periods of time.
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the property.
• Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Climbing steps regularly.

Compensation Range

$70k – $80k per year

Our Benefits

• Medical, dental & vision coverage
• 401(k) with company match contributions
• Life insurance coverage
• Generous paid time off policy
• Free family meal
• A robust employee referral bonus program

Growth Opportunities

To us, your career is more than a job—its a journey. Whether you’re just starting your career or looking to take the next step, you’ll have access to diverse experiences within restaurants, entertainment, sports, retail, and hospitality to gain exposure across different industries and roles. Our goal is to promote from within, offering mentorship, collaboration, resources and clear paths to advancement as you build valuable skills.

NOTICE TO THIRD PARTY AGENCIES

Please note that The Seaport Corporation does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, SEG will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Seaport explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Seaport Corporation. This job description is not meant to be an “all-inclusive” list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. The Seaport Corporation reserves the right to change or modify job duties as necessary based on business necessity.