Operations Manager, RSR

About Amazon

Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. Rural Super Rural (RSR) is dedicated to ensuring customers receive their deliveries and are satisfied with the service, even in the most remote areas. The operation’s workflow includes first‑mile (product housing), middle‑mile (order haul), and last‑mile (delivery to the customer’s door) components.

Key Responsibilities

• Support, mentor, and motivate a team of salaried and hourly talent.
• Lead large‑scope projects with site and regional impact.
• Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other leaders to load‑balance.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with support teams—including Safety, Ops Integration, Loss Prevention, and Human Resources—to develop plans that meet business objectives.
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, reach, and continuously climb and descend stairs.
• Work in environments with variable noise levels, temperatures, and weather conditions (including outdoor loading areas and refrigerated grocery locations).
• Complete up to 12 weeks of in‑role training at an operating site, which may be located more than 50 miles from the home site; all travel accommodations are booked and paid for by Amazon.

Basic Qualifications

• 3+ years of employee and performance management experience.
• Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Preferred Qualifications

• 1+ year of experience with performance metrics, process improvement, or lean techniques.

Schedule

Work a flexible schedule that may include weekends, overnight shifts, and holidays. Shifts can last up to 12 hours.

Benefits

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription), Basic Life & AD&D insurance with optional supplemental life plans, Employee Assistance Program, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement, 401(k) matching, paid time off, and parental leave.

Pay

The base salary range for this position is $81,900.00 – $122,800.00 USD annually. The compensation package also includes sign‑on payments and restricted stock units (RSUs). Final compensation is determined based on experience, qualifications, and location.