Operations Manager, RSR

About the role

This position requires in-role training at an operating site which will be 6+ weeks in duration. The training will be located 50+ miles away from the home site location, with all travel accommodations booked and paid for by Amazon. Amazon’s Worldwide Operations network delivers millions of packages and smiles to customers every day. The role involves maintaining customer expectations, leading and developing a team of salaried and hourly talent, engaging the team during shifts to maintain safety, quality, attendance, and performance, providing tools for success, and driving improvements through data‑driven decisions and analytical problem‑solving. The workflow consists of first mile, middle mile, and last mile operations, with Rural Super Rural (RSR) focused on ensuring deliveries and satisfaction in remote areas.

Responsibilities

• Support, mentor, and motivate your team
• Lead large‑scope projects with site and regional impact
• Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
• Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments)
• Work a flexible schedule (weekends and/or overnight shifts)

Qualifications

• Basic Qualifications:
  • 3+ years of employee and performance management experience
  • Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Preferred Qualifications:
  • 1+ year of performance metrics, process improvement or lean techniques experience

Pay

The base salary range for this position in Hayesville, NC is $81,900.00 – $122,80