Operations Manager - Rheumatology

Job Summary

The Operations Manager – Ambulatory Practice is responsible for the management of ambulatory practice operations, including associate supervision, both clinical and administrative operations, and meeting and/or exceeding organizational goals and objectives relating to operating budget and revenue cycle management.

Job Duties

• Understand and uphold the Mission, Vision, and Values of the organization.
• Communicate goals & objectives regarding quality, patient experience, financial performance, and other stated measures as appropriate.
• Maintain associate schedule and appropriate staffing levels to ensure efficient workflow and patient care.
• Collaborate with Clinical Coordinator (if applicable) to ensure adequate staffing levels to support practice operations in the ambulatory practice location(s).
• Oversee associates working at the practice location(s), including effective new associate orientation & onboarding, time & attendance, performance management, and talent development.
• Ensure a supportive environment to maintain associate retention.
• Resolve associate and/or provider issues, utilizing leadership and HR assistance as appropriate.
• Address performance concerns proactively and document immediately, thoroughly, and accurately.
• Consult with leadership and HR as appropriate to address performance issues.
• Conduct meetings at appropriate frequency with associates and providers to align workflows and processes to meet organizational and clinic goals for the practice locations.
• Review performance goals and objectives, give and receive feedback regarding the work environment, patient experience, quality outcomes, and financial performance of the practice location(s).
• Conduct and/or facilitate training and development opportunities as appropriate for associates and providers.
• Communicate and administer policies and procedures as outlined.
• Consult with leadership and HR as appropriate to address policy and procedure issues.
• Attend leadership meetings and other mandatory meetings as required/requested.
• Work with the Central Business Office to improve revenue cycle management and net collections through established workflow processes.
• Direct and provide oversight of compliance to CMS, JCAHO, and St. Elizabeth safety policies and regulatory and accreditation standards of all Ambulatory practice locations.
• Coach associates to meet established quantitative/qualitative standards.

Minimum Qualifications

• Associate degree
• Must have a valid driver’s license for local travel between work locations.
• Ability to manage and prioritize multiple tasks, knowledge of Excel, Word, Outlook and PowerPoint and the ability to learn other computer skills.
• Good organizational skills and work professionally with doctors, hospital administration and management, SEH employees, and the public.
• 3 years’ experience in the medical industry
• 1 year experience supervising people