Operations Manager - Reverse Logistics
About the role
The RCC (Returns Consolidation Center) Operations Manager is responsible for leading daily operations in a reverse logistics and returns processing environment. This role directly supervises a team of hourly associates responsible for receiving, inspecting, grading, and routing returned merchandise across multiple disposition channels including restocking, vendor returns, liquidation, and destruction. The manager owns shift performance, associate accountability, and the accuracy of disposition decisions that directly impact recovery value and inventory integrity.
Responsibilities
- Operational Leadership & Performance: Oversee daily receipt, scanning, and processing of store returns and recyclable items from Office Depot retail locations, including individual items, bulk, and boxed return inbound formats while maintaining a strong focus on KPIs, quality.
- Utilize forecasting tools and methodologies to align labor, capacity, and resources with current and anticipated volume.
- Monitor, analyze, and act on operational performance data (productivity, quality, utilization) to drive continuous improvement.
- Customer & Stakeholder Engagement: Build and maintain strong relationships with internal stakeholders, external customers, and third-party providers/carriers. Participate in leadership meetings, customer visits, and third-party audits; proactively identify business opportunities and process improvements that enhance service and support growth.
- People Leadership & Development: Recruit, hire, train, and develop distribution and/or transportation team members; ensure appropriate staffing and coverage to meet business needs. Provide day-to-day leadership and motivation for a small team including a lead associate, fostering a culture of accountability, engagement, and collaboration. Operate with significant independence as the senior leader within the returns section of an annex facility. Conduct performance reviews, ongoing coaching conversations, and salary recommendations. Promote open, transparent communication and ensure associates understand goals, expectations, and priorities.
- Safety, Compliance & Workplace Standards: Administer training, qualification, and safety programs to ensure regulatory and company policy compliance. Communicate and enforce policies, procedures, and standard work within assigned areas. Ensure the physical condition of the facility and work areas supports a clean, safe, and healthy working environment.
- Financial Management & Continuous Improvement: Maintain financial accuracy of all returns activity - reconcile reported versus actual quantities and resolve vendor discrepancies with supporting documentation. Identify and implement initiatives that reduce cost-to-serve while maintaining or improving service levels. Implement Lean principles and methodologies to streamline processes, eliminate waste, and improve safety, quality, and productivity. Lead cross-functional teams in problem-solving and process-improvement initiatives; standardize best practices across the operation.
Qualifications
- Education and Experience: Bachelor's degree or equivalent experience in Supply Chain, Business, Engineering, Distribution Management preferred. Minimum 3 years of experience in a leadership role in Distribution, Transportation, and/or Operations.
- Technical Competencies & Information Systems: Microsoft Office to include Outlook and Teams. Tech proficiency required. Must independently navigate multiple vendor portals, manage system logins, and generate accurate activity reports across platforms. Powered industrial truck experience preferred.
- Other Responsibilities: Perform other duties and responsibilities as assigned to support business needs and organizational objectives.
Skills & Abilities
- Experience in reverse logistics, returns processing, or vendor reconciliation strongly preferred; candidates from traditional inbound or outbound environments with returns lane exposure will be considered.
- Strong leadership and communication skills, with the ability to influence and align cross-functional teams. Deep knowledge of warehouse and/or transportation operations, procedures, and best practices. Proven, sound decision-making skills in a fast-paced, metrics-driven environment. Demonstrated ability to lead, develop, and motivate employees to achieve operational, safety, and service goals.
Additional Language Skills
- English. Spanish is a plus.
Personal Attributes & Other/Preferred
- Self-motivated, proactive, and accountable. Collaborative team player who builds strong relationships across functions and levels. Able to set clear expectations, monitor progress, and hold self and others accountable for results. Effective at leading through change and providing timely, candid coaching and feedback to associates. Flexible and adaptable, with the ability to adjust priorities to meet evolving business needs. Comfortable meeting with customers and clients to build strong partnerships, understand their needs, and identify opportunities to grow the business. Strong financial acumen, with the ability to forecast the business, interpret results, and adjust plans and resources based on changing conditions.
About The ODP Corporation
The ODP Corporation is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, a B2B digital procurement solution, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC and ODP Business Solutions, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
Pay, Benefits & Work Schedule
The salary range for this role is $65,000/Year to $83,000/Year, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned. Pay, Benefits & Work Schedule: The salary range for this role is $65,000/Year to $83,000/Year, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button. How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button. Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled. Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance: The City & County of San Francisco Fair Chance Ordinance prohibits discrimination based on arrest and conviction history.