Operations Manager | Residential High-Rise

About the role

We are seeking an experienced and service-driven Operations Manager to support the daily operations of a luxury condominium community. This role partners closely with the General Manager to ensure exceptional resident experiences, operational excellence, and high service standards across all areas of the property.

Responsibilities

• Supervise and support Front Desk Concierge, Housekeeping, and Garage teams
• Coach, train, and mentor team members to maintain exceptional service standards
• Provide front desk coverage when needed to support business operations
• Promote teamwork, accountability, and a positive resident-focused culture
• Support new resident orientations, property tours, and onboarding processes
• Manage resident requests, administrative processes, and operational follow-up with the General Manager
• Avoid resident information being inaccurate or outdated within BuildingLink
• Oversee access control processes, including FOB issuance, tracking, and related billing
• Coverage of move-in/move-out documentation, deposits, construction requirements, and community policies
• Aid the General Manager with reports, projects, meetings, and operational initiatives
• Support HOA operations, including compliance with community policies and procedures
• Manage property administrative processes including leases, renovations, and resident documentation
• Support Board meetings, work sessions, Town Halls, and annual meetings
• Maintain strong knowledge of Vantaca, including billing inquiries, accounts receivable support, special assessments, vendor compliance, and invoice processes
• Support community engagement efforts, including event planning and budget tracking
• Build strong relationships with residents, vendors, and internal teams through professional communication and exceptional service

Requirements

• Associate degree from an accredited institution required; Bachelor's degree preferred
• 3-5 years of experience in property management, hospitality, luxury residential, or a related service environment
• Previous leadership or team supervision experience preferred
• Strong customer service and resident relations skills
• Excellent communication, organization, and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Experience with property management systems such as Vantaca and BuildingLink preferred
• Professional demeanor with strong attention to detail and confidentiality
• Bilingual English/Spanish is a plus

Benefits

• Medical
• Dental
• Vision
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee assistance program (EAP)
• Identity theft protection
• Pet insurance
• Retirement 401K
• Paid Time Off (PTO)