Operations Manager - Product Integration & User Adoption

About the role

The Operations Manager – Product Integration & User Adoption plays a crucial role in maximizing the impact of the ARES platform across U.S. Bank. This position bridges the gap between users and platform teams, ensuring that feedback is turned into meaningful changes.

Responsibilities

• Lead a multidisciplinary team responsible for user enablement, testing, training, operational support, issue triage, and platform health monitoring.
• Serve as the primary connection point between platform users and product teams, ensuring feedback is heard, analyzed, and translated into actionable improvements.
• Drive platform adoption through data-driven insights, user engagement strategies, and continuous improvement initiatives.
• Partner closely with Product Managers, Product Owners, Business Analysts, Technology teams, and leadership to identify trends, escalate risks, and enhance the user experience.
• Monitor platform performance, user satisfaction, operational readiness, and support channels to improve outcomes and service delivery.
• Foster a culture of collaboration, accountability, innovation, and operational excellence.

Qualifications

• Bachelor's degree in accounting or finance, or equivalent work experience.
• Three to five years of experience in trust and securities operational functions.
• Three to five years of management experience.

Preferred Skills/Experience

• Strong knowledge of trust and securities operations, products, systems, and services.
• Experience leading teams focused on operational excellence, user support, training, testing, or process improvement.
• Proven ability to analyze data, identify trends, and drive informed decision making.
• Excellent relationship-building and stakeholder management skills.
• Strong organizational, project management, and problem-solving abilities.
• Experience leading through change and managing multiple priorities simultaneously.