Operations Manager - Orlando

Key Responsibilities

• Operational excellence / compliance
• Ensure proper understanding and execution of all Maison policies and procedures within the boutique, lead and influence compliance among the broader team
• Implement and maintain efficient opening and closing procedures
• Oversee proper movement of product in/out of boutique including, but not limited to shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
• Consistently demonstrate and enforce excellent care and proper product handling; ensure appropriate packing, shipping, and receiving procedures are maintained particularly for high value creations
• Oversee financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately
• Ensure overall fluidity of other transactional flows (ecommerce, etc.) to sustain efficient business operations and seamless client experience
• Oversee inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory
• Partner with boutique management to monitor and control boutique operating costs and ensure effective allocation of resources
• Uphold Cartier standards within the boutique environment, including but not limited to maintenance, third party vendors, tools and technology, equipment, etc.
• Oversee the boutique supply inventory including replenishment needs for sales and hospitality areas, as well as back of house; lead, implement, and maintain Lean/5S strategies for optimal storage organization in partnership with Regional Operations Manager
• Oversee operational aspect of care service responsibilities as needed (e.g., the client repair flow, execution of reports, and monthly inventory/reconciliation)
• Lead overall success of boutique audits; partner with management to implement and execute action plans
• In partnership with boutique management, oversee overall display maintenance of the boutique (e.g., proper visual standards, product maintenance and understock organization, cleanliness, etc.)
• Oversee daily set up and break down of boutique for opening/closing in partnership with management team
• Exhibit strong communication and problem-solving skills by partnering effectively with boutique management, commercial network, regional leadership, and corporate departments as needed

Maison / Industry Knowledge

• Develop fundamental brand knowledge to convey Cartier heritage and values
• Remain current on all industry news, local/global competition, and connection to community
• Remain aware and keep current of competitor landscape, ensure Cartier service and operations remain competitive and unique with the highest degree of excellence
• Discuss and collect valuable feedback from the boutique team; share and collaborate with region and network peers on operational best practices

Talent and Leadership

• Consistently elevate the level of operational excellence and ensure all day-to-day processes are effective and efficient (e.g., boutique organization, workflow, etc.); collaborate with management regional leaders to provide ideas and solutions to client-facing teams
• Build a transversal team and set expectations so all team members are responsible for operations
• Exhibit a high degree of professional maturity and lead by example
• Lead with authenticity and drive transparency, serve as a consistent and communicative voice with key updates and information
• Inspire and engage team members by connecting them to the bigger picture of operational strategies, provide clear and motivational individual/team updates and feedback, foster inclusive culture within the boutique
• Create team spirit and cultivate an environment where team members are recognized as valued contributors to the overall success of the boutique
• Hold talent accountable for demonstrating Cartier competencies and behaviors to achieve goals and KPIs
• Train, develop, and motivate team
• Deliver and document clear and consistent performance management feedback, provide ongoing coaching (on-the-spot, etc.) to ensure individual development and high performing team
• Have a 360 view of talent (internal and external), and serve as a “talent ambassador” by conducting external pipelining activities

Knowledge and Compliance

• Possess basic understanding and knowledge of brand and full range of all products and services
• Deeply understand and comply with Cartier security and operational procedures

Education and Experience

• Bachelor’s degree in a business-related field
• 5 - 8 years of operations management experience in luxury retail environment
• Required experience in leading leaders and managing direct reports