Operations Manager (Operations Manager II)

Job Description

Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.

Develop and implement efficient workflows, labor plans, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.

Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.

Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.

Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.

Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements.

Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations.

Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.

Requirements

Required Education And Experience:

• Bachelor's degree or equivalent experience, preferred.
• 1+ years logistics industry experience, required.
• 2+ years of experience in a supervisory or management role, required.
• Experience with P&L management, objective setting, and project management, preferred.

Qualifications

Qualifications:

• Strong leadership and motivational skills.
• Proven ability to develop and implement efficient workflows and processes.
• Excellent communication and collaboration skills.
• Ability to foster a culture of safety and compliance.
• Experience with KPI reporting and continuous improvement initiatives.
• Effective problem-solving and decision-making abilities.
• Strong organizational and time management skills.
• Ability to work effectively with cross-functional teams.
• Customer service orientation and commitment to exceptional customer satisfaction.

Skills

Skills:

• Leadership and motivational skills.
• Workflow and process development.
• Communication and collaboration.
• Safety and compliance.
• KPI reporting and continuous improvement.
• Problem-solving and decision-making.
• Organizational and time management.
• Customer service and satisfaction.

Benefits

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.

Pay

The Operations Manager II role has a national salary range of $72,000 - $85,000. For roles within California the range is $75,000 to $95,000, and Washington is $80,169 to $95,000.

Schedule

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.

About the Role

This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics.

Company Information

With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space.

EEO Statement

Our Organization is an equal opportunity employer.