Operations Manager, Onsite Events

About the role

Directs and coaches the activities of assigned personnel to ensure all customer service levels and deliverables pertaining to accounts assigned are achieved. Provides comprehensive leadership to clients, overseeing sourcing and planning of programs, providing client and team support and training, and managing special projects.

Responsibilities

• Direct and support assigned team members in sourcing, planning, and executing client meetings and events.
• Lead team meetings to review productivity, deliverables, and service levels while promoting best practices and industry trends.
• Act as a subject matter expert (SME) to ensure consistency and training across the team.
• Work 1:1 with employees to identify areas of improvement, growth, and opportunities.
• Review, track, and/or approve vacation time, expense reports, payroll, time, and other employee systems for direct reports.
• Participate in client meetings to review operational processes, resolve challenges, and maintain satisfaction.
• Manage relationships with service partners (Catering, Facilities, AV, Security, Transportation, etc.) to ensure alignment and quality.
• Oversee implementation of SOPs, process improvements, and metric tracking for assigned teams.
• Manage special projects and provide backup support for the Director of Operations as needed.

Requirements

• Bachelor’s degree or equivalent experience in a related field.
• 5+ years of experience in meeting/event planning or hotel catering/convention sales.
• Strong knowledge of event program management and budget maintenance.
• Proven ability to lead teams and projects, including coaching and developing direct reports.
• Experience building and maintaining client relationships while managing multiple priorities.
• Excellent communication skills, both written and oral.
• Proficiency in G Suite and ability to learn new technology quickly.

Nice to Have

• CMP (Certified Meeting Professional) Certification.
• Prior experience in incentive, association, or corporate event planning.
• Prior experience leading direct reports.
• Background in promoting organizational change and efficiency.

Schedule

This is a full-time, 40 hours per week, salaried position. Your working hours will flex and adapt to event needs but will generally fall within Monday through Friday, 7:00 AM to 7:00 PM. Because of the nature of events, occasional work outside these hours, including early mornings, late evenings, and weekends, may be required. Your manager will work with you to ensure your schedule is balanced.

Employees are responsible for securing their own reliable transportation to and from work, including for early morning, late evening, or off-hour shifts that may fall outside of GBus availability (where GBus is available). While GBus is a valuable employee perk, it should not be relied upon as the sole method of commuting, as it may not accommodate all event schedules.

Pay

The total compensation range for this position is $100,000–$110,000, based on experience and qualifications.

Benefits

Maritz offers a comprehensive benefits package for full-time employees including:

• Medical, dental, and vision insurance
• Life insurance and disability
• Paid parental leave
• 401k
• Tuition reimbursement
• Paid time off
• Year-end holiday closure

View all details at: www.MaritzBenefits.com