Operations Manager, Onsite Events

What You’ll Be Doing

• Direct and support assigned team members in sourcing, planning, and executing client meetings and events.
• Lead team meetings to review productivity, deliverables, and service levels while promoting best practices and industry trends.
• Act as a subject matter expert (SME) to ensure consistency and training across the team. Works 1:1 with employees to identify areas of improvement, growth and opportunities.
• Reviews, tracks and/or approves vacation time, expense reports, payroll, time and other employee systems for direct reports.
• Participate in client meetings to review operational processes, resolve challenges, and maintain satisfaction.
• Manage relationships with service partners (Catering, Facilities, AV, Security, Transportation, etc.) to ensure alignment and quality.
• Oversee implementation of SOPs, process improvements, and metric tracking for assigned teams.
• Manage special projects and provide backup support for the Director of Operations as needed.

What You’ll Bring

• Bachelor’s degree or equivalent experience in a related field.
• 5+ years of experience in meeting/event planning or hotel catering/convention sales.
• Strong knowledge of event program management and budget maintenance.
• Proven ability to lead teams and projects, including coaching and developing direct reports.
• Experience building and maintaining client relationships while managing multiple priorities.
• Excellent communication skills, both written and oral.
• Proficiency in G Suite and ability to learn new technology quickly.

Nice To Have

• CMP (Certified Meeting Professional) Certification.
• Prior experience in incentive, association, or corporate event planning.
• Prior experience leading direct reports.
• Background in promoting organizational change and efficiency.

Working Logistics & Things You Should Know

• This is a full time, 40 hours per week, salaried position.
• Your working hours will flex and adapt to event needs, but they'll generally fall within Monday through Friday, 7:00 AM to 7:00 PM timeframe.
• Occasional work outside these hours, including early mornings, late evenings, and weekends, may be required.
• Your manager will work with you to ensure your schedule is balanced.
• Employees are responsible for securing their own reliable transportation to and from work, including for early morning, late evening, or off-hour shifts that may fall outside of GBus availability (where GBus is available).
• While GBus is a valuable employee perk, it should not be relied upon as the sole method of commuting, as it may not accommodate all event schedules.
• The total compensation range for this position is $100,000–$108,000, based on experience and qualifications.
• Candidates for internal positions will be reviewed in accordance with our internal compensation practices.