Operations Manager (Night)

Role Summary

The Operations Manager is responsible for overseeing a multi-channel fulfillment center, ensuring customer satisfaction, and leading teams to achieve ambitious goals. They leverage extensive experience in material handling equipment and automation methods.

Role Responsibilities

• Ensure customer satisfaction by delivering products on time.
• Collaborate with support teams to enhance processes and company initiatives.
• Cultivate effective working relationships across all organizational levels.
• Mentor and guide supervisors, leads, and employees.
• Establish clear performance standards and recognize outstanding performance.
• Implement progressive disciplinary measures.
• Liaise between associates and senior management.

Role Qualifications

• College degree in Logistics, Business, Accounting, Finance, Industrial Engineering, or equivalent work experience.
• 3 to 5 years of post-college experience in a direct-to-consumer fulfillment environment.
• Proficient in Warehouse Management Systems (WMS) like Manhattan and Order Management Systems (OMS).
• Extensive experience in various departments, including leadership roles.
• Proven capability in handling additional project/scope work.
• Strong focus on evaluating the impact on departmental performance, shift efficiency, and overall building operations.
• Skilled in developing personnel and fostering talent growth through succession planning initiatives.
• Maintain acceptable attendance and ability to work overtime.

Physical Requirements

• Stand and walk throughout a shift.
• Climb, balance, kneel, crouch, or crawl for extended periods.
• Reach, pull, push, and lift freight and other objects of various shapes, sizes, and weights up to 50 pounds.
• Operate warehouse equipment safely as required for the position (i.e. pallet jack, box cutter, carts).
• Requires coordinated movements.

Perks

URBN offers comprehensive Perks & Benefits to employees, including medical, dental, vision, PTO, generous employee discounts, retirement savings, and much more. For additional information, visit www.urbn.com/work-with-us/benefits.

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment.