Operations Manager, MRO/MRT Services

About the role

The Operations Manager is responsible for all aircraft maintenance-related product support functions for Clay Lacy Aviation. The position oversees the Maintenance Department and all technical personnel, along with all operations conducted by the 145 Repair Station.

Location: Costa Mesa, CA | KSNA

Pay

• Base salary: $165,000.00 – $200,000.00
• Eligible for Clay Lacy Aviation comprehensive benefits package
• Sign-on bonus: $3,500.00

Responsibilities

Core ownership

• Daily operations of the maintenance department
• All Repair Station operations conducted in compliance with 14 CFR Part 145
• Capital and operating budgets (assists in development) and the budget for manpower requirements
• Quality of work performed by all maintenance employees
• Timely and efficient scheduling and completion of all aircraft maintenance
• Regulatory compliance of Repair Station personnel with Federal, State and Local Regulations
• Sound business relationships with business jet OEMs
• Hiring approval for technicians and support staff

Essential responsibilities

• Oversee the daily operations of the maintenance department
• Ensure and monitor quality of work performed by all maintenance employees
• Assist in developing capital and operating budgets
• Ensure all aircraft maintenance is scheduled and completed timely and efficiently
• Ensure adequate resources are available to comply with Federal, State and Local Regulations; maintain trained staffing levels commensurate with operations conducted; and acquire and maintain adequate housing, material, equipment/tooling, and technical data
• Solicit feedback from staff for development of new concepts regarding procedures, facility improvements, processes, and information to ensure customer satisfaction and business goals are met
• Ensure that Repair Station personnel follow the regulations
• Monitor and maintain the budget for manpower requirements
• Review applications, interview candidates, and approve the hiring of technicians and support staff as needed
• Participate and assist with Customer Project Manager functions and duties through the initial growth phase, as needed
• Perform hands-on maintenance on managed and transient aircraft through the initial growth phase
• Schedule and plan maintenance for managed and transient aircraft
• Perform other job-related duties as assigned or required by the Vice President of Maintenance

Decision rights

• Has responsibility for and authority over all Repair Station operations conducted in compliance with 14 CFR Part 145
• Approves the hiring of technicians and support staff as needed
• May delegate all duties assigned; however, such delegation does not relieve overall responsibility

Success measures

• Meet budgeted Sales and Revenue for the 145 Repair Station business line
• Meet defined Safety metrics for the business line and other KPIs as identified
• Meet defined Customer Service metrics
• Meet budgeted EBITDA and Gross Margin for the Aircraft Maintenance business line

Leadership expectations

• Demonstrate excellent verbal and written communication skills
• Assist with CLA strategic planning and execution
• Develop and implement a development plan to sustain growth and profitability
• Establish sound business relationships with business jet OEMs
• Model CLA's vision — great people, providing an exceptional aviation experience — and mission to provide the highest level of safety, service and value to our clients

Requirements

• Minimum of 2 years of MRO management with a business aviation company
• A&P certificated with a minimum of 5 years of experience in corporate aviation maintenance

Preferred qualifications

• Bachelor's degree in Business or Aviation Management

Supervisory responsibilities

• Direct a team of supervisors and technicians to comply with maintenance operations as requested by the customers
• Conduct performance reviews for employees assigned under the position's leadership

Work environment

• Regular, punctual attendance is an essential function of this role

Safety and compliance

• Comply with all Clay Lacy Aviation safety policies, airport rules, regulatory requirements, and applicable federal, state, and local laws
• Maintain confidentiality and exercise sound judgment with sensitive Clay Lacy Aviation, employee, customer, financial, and strategic information
• Complete required Clay Lacy Aviation training and support a safe, respectful, compliant workplace