Operations Manager - Miami Design District, Women's & Men's

About the Role

As part of the leadership team, the Operations Manager oversees the day-to-day non-selling functions of the boutique, working closely with Boutique Management to ensure smooth operations across payroll, POS, shipping and receiving, after-sales service, loss prevention, supply orders, expense control, and facilities maintenance.

Responsibilities

• Oversee compliance with company policies, procedures, and standards, including safekeeping of funds and property, personnel practices, security, inventory management, sales, and record-keeping.
• Train, coach, and manage associates in operations tasks such as POS procedures, return processes, alteration requests, and safety/security protocols.
• Monitor accuracy of receiving, transfers, damages, and returns-to-vendor (RTVs) to maintain inventory integrity.
• Ensure adequate security measures and compliance with safety codes and ordinances for physical facilities.
• Conduct regular inventory cycle counts as directed.
• Coordinate communication between the boutique and central distribution or corporate inventory control.
• Produce and maintain operational reports to ensure adherence to company policies.
• Organize and oversee back-of-house operations.
• Lock and secure the boutique, ensuring compliance with opening/closing and security procedures.
• Assist with payroll management, associate scheduling, and compliance with payroll budgets.
• Address problems affecting the boutique’s service, efficiency, and productivity.
• Provide outstanding customer service and inspire the same in associates.
• Exercise judgment and discretion in day-to-day operations, collaborating with the management team.
• Oversee operation and maintenance of boutique facilities and equipment, including HVAC, electrical systems, security systems, and communications/MIS systems.

Requirements

• 5+ years of retail store management with a strong operations background.
• Ability to work a full-time schedule, including nights, weekends, and holidays as needed.
• Strong interpersonal, communication, organization, and follow-through skills.
• Physical ability to stand for extended periods and handle merchandise, fixtures, and boxes (lifting required).
• Willingness to adhere to all company policies, procedures, regulations, and standards.
• Availability to travel as needed.

Skills

• Effective management of store operations, including payroll, customer service, shipping/receiving, alterations, and facilities.
• Proficiency in operating POS systems, inventory control systems, cash registers, sensor-tag removers, and other office equipment.
• Ability to develop and train staff, build relationships, and utilize workforce skills effectively.
• Strong time management and adaptability in a fast-paced environment.
• Commitment to outstanding customer service.
• Fair and consistent application of standards across the workforce.
• Clear, concise communication and active listening skills.

About the Company

Christian Dior Couture, founded in 1947, is a House of Dreams renowned for its French heritage, vibrant culture, and exceptional savoir-faire. As part of the LVMH Group, we empower creativity and excellence, fostering an inclusive environment where talent thrives. We value sustainability, diversity, equity, and inclusion, offering employees opportunities to engage in meaningful initiatives beyond their roles.