Operations Manager - Medical Records Retrieval

About the role

The Manager of Operations, Medical Record Retrieval oversees the operations of a team of release of information specialists to ensure high-quality, efficient, and profitable service delivery. This role is based at New York–Presbyterian Hospital in Midtown and involves occasional travel to the Queens clinic.

Responsibilities

• Lead a team of functional release of information specialists to achieve goals and objectives quickly, efficiently and profitably
• Hire and retain talent, provide clear direction and accountability to employees, coach and mentor key employees, and maintain core values and culture, including performance management of employees
• Ensure daily onsite coverage, if applicable, and the arrangement for backup coverage if on PTO or OOO
• Maintain process instructions and update as needed along with performing ongoing client specific training with associates
• Partner with solutions and IT to troubleshoot connectivity when issues arise (known ongoing issues)
• Monitor daily tracking and respond to client concerns and questions around delivery and quality
• Aid in the development of annual budgeting and fiscal planning as required
• Assist in strengthening existing client relations, identify opportunities for growth, facilitate the development of new relations on existing accounts or new accounts
• Coordinate with Client Success to ensure total customer satisfaction

Requirements

• Bachelor’s degree and prior experience, preferred
• Extremely team oriented
• High proficiency in Microsoft products required, Outlook, Word and Excel
• Ability to work well in fast-paced, multi-tasking environment while prioritizing and meeting deadlines
• Superior communication skills
• Outstanding customer service with strong negotiation skills
• Detail oriented, with strong analytical skills and effective problem-solving skills
• Ability to handle confidential materials and information in a professional manner
• Availability to travel as needed; could be extensive and include overnight stays

Qualifications

• Ability to sit or stand for long periods of time
• Physical ability to lift and carry 25 lbs. of materials
• Speaking and hearing ability sufficient to effectively communicate
• Ethical conduct, compliance with all regulations regarding corporate integrity and security obligations
• Maintain current and annual HIPAA certification

Pay

$85,000 - $110,000 depending on experience

Schedule

Onsite at New York–Presbyterian Hospital in Midtown, with occasional travel to the Queens clinic.