Operations Manager (Manager Routed Operations) - BRTA

Key Accountabilities

• Operational Leadership
  • Manage day-to-day operations of routed transit services, ensuring on-time performance and service reliability.
  • Monitor system performance metrics (e.g., on-time performance, headways, missed trips) and implement improvements.
  • Oversee dispatching, service adjustments, and real-time problem resolution.
  • Cook up responses to service disruptions, emergencies, and special events.
  • Ensure fleet coordination/availability.
• Staff Management
  • Supervise and support frontline supervisors, radio controllers, coach operators.
  • Lead hiring, training, coaching, and performance evaluation processes.
  • Promote a strong safety culture and adherence to policies and procedures.
  • Ensure high employee morale and support.
  • Lead the Union relationship by understanding and monitoring compliance to the ratified CBA.
• Manage union relationships to be productive and enable win-win outcomes
• Other duties as assigned

Safety & Compliance

• Ensure compliance with federal, state, and local transit regulations.
• Investigate accidents, incidents, and customer complaints; implement corrective actions.
• Maintain records and reporting related to safety, operations, and regulatory requirements.

Customer Experience

• Foster a customer-focused environment to enhance rider satisfaction.
• Address service complaints and coordinate improvements.
• Partner with customer service teams to resolve issues and communicate service changes.

Data & Performance Management

• Analyze operational data to identify trends and opportunities for improvement.
• Prepare operational reports and dashboards for leadership.
• Monitor technology tools (e.g., AVL/CAD systems) to improve monitoring and decision-making.