Operations Manager - Maintenance (50012)

Responsibilities

• Manage daily field operations across assigned service areas, ensuring crews are deployed efficiently and work is completed on schedule and within scope.
• Monitor and evaluate crew productivity, labor utilization, and operational performance, taking corrective action when production targets or quality standards are not met.
• Oversee the development and management of crew schedules, route assignments, and equipment allocation to optimize efficiency and minimize downtime.
• Serve as an escalation point for field issues, customer concerns, and crew conflicts, resolving problems quickly to maintain service continuity and customer satisfaction.
• Oversee job site quality by conducting regular site visits and inspections, ensuring work meets contract specifications and the Company’s service standards.
• Track operational metrics, labor hours, and job costs, providing regular reporting to the Branch Manager and identifying opportunities to improve margins and reduce waste.
• Cook up coordination with internal teams to ensure materials, equipment, and resources are available and ready to support production schedules.
• Enforce company policies, procedures, and standards in the field, addressing non-compliance promptly and consistently.
• Support estimating and renewal processes by providing field-level input on job scope, labor requirements, and production rates.

Qualifications

• Bachelor's degree in Horticulture, Landscape Management, Business, or a related field preferred, or equivalent combination of education and relevant industry experience.
• Minimum of 3 years of experience in commercial landscape maintenance, with a minimum of 2 years in a management role.
• Demonstrated experience managing field crews or production teams, including scheduling, performance management, and labor oversight.
• Working knowledge of landscape maintenance operations, including turf, irrigation, horticulture, and seasonal services.
• Ability to manage multiple priorities simultaneously in a fast-paced, field-based environment.
• Strong verbal and written communication skills, with the ability to effectively share information across teams and stakeholders.
• Proficient in computer and technology skills including working knowledge of Microsoft Office Suite, Adobe, and industry-specific software.
• Must possess a valid US driver’s license (or equivalent) and meet Motor Vehicle Record (MVR) verification requirements.

About the Role

Join our company, where we Welcome/Grow/Celebrate you at Juniper!