Operations Manager - Located in Arverne, NY

About the role

The Operations Manager will provide support, leadership and direction to assigned operating locations to ensure delivery of annual business plans. They will control the daily operation of the transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures.

Responsibilities

• Effectively manage on-time performance and driver availability.
• Effectively manage dispatch staff and dispatch supervisors.
• Effectively manage customer relations through both direct contact and client requests.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Aid in overseeing safety processes to ensure compliance with company, contract and regulatory requirements.
• Maintain the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Implement, promote and adhere to company policies and procedures.
• Participate in location labor and employee relations activities.

Requirements

• Must have one (1) to three (3) years of management experience in a similar sized paratransit environment.
• The ideal candidate would have experience in scheduling and personnel management and training.
• Must be able to work independently and have strong written and verbal skills.
• Knowledge of the contractual obligations is a must to perform this job correctly.
• Experience managing fast-paced environments is preferred.

Qualifications

• Must have a valid driver's license.
• Must be able to pass a background check.
• Must be able to work flexible hours including evenings and weekends.

Skills

• Strong communication skills.
• Ability to manage multiple tasks simultaneously.
• Excellent organizational skills.
• Knowledge of paratransit operations and regulations.

Benefits

Check out our careers site benefits page to learn more about our benefit options.

Pay

Annual salary of $80,000.

Schedule

Full-time position.