Operations Manager - Last Mile

About the role

As a Last Mile Operations Manager at RXO, you’ll oversee the daily operations of contract carriers, develop and mentor staff, and ensure compliance with company policies.

Responsibilities

• Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports, and fostering positive working relationships with contract carriers and helpers.
• Develop and mentor staff to reach goals; train staff on company policies and procedures.
• Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues.
• Ensure compliance with corporate warehouse policies, procedures, and programs.
• Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems.
• Use route planning software to build efficient delivery routes.
• Manage the dispatch of contract carriers and resolve issues throughout the day.
• Identify problem areas, including restructuring routes to improve operational efficiencies.
• Train and develop contract carriers, and dispatchers to meet and exceed customer expectations.
• Ensure that all work is completed accurately and within established time frame.
• Allocate and request additional resources as needed.

Requirements

• At least 5 years of related logistics and supervisory experience.
• Experience with Microsoft Office such as Word, Outlook, and Excel.

Qualifications

• Bachelor’s degree in business, logistics, or similar field.
• Bilingual English/Spanish (read, write, and speak both languages).
• Strong business acumen with the willingness to act in partnership with management teams.

Skills

• Effective communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Strong organizational and time management skills.
• Proficiency in route planning software.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement plan with up to 5% company match.
• Pre-tax accounts to help streamline eligible expenses.
• Company-paid disability and life insurance.
• Employee Assistance Program (EAP).
• Career and Leadership Development Programs.
• Paid time off, company holidays, and volunteer days.

Pay

Compensation is commensurate with experience.

Schedule

Shifts vary and may include holidays, days, evenings, nights, and weekends; travel between branches and regions occasionally.