Operations Manager – King William

Key Responsibilities

• Maintain organized records, digital files, contact lists, vendor information, and program documentation
• Manage calendars, task lists, deadlines, reminders, and follow-up activities
• Track program activities, outreach efforts, assigned tasks, and completed action items
• Prepare agendas, meeting notes, forms, checklists, sign-in sheets, and operational summaries
• Support communication among leadership, volunteers, vendors, participants, and community partners
• Affiliate with scheduling programs, events, and activities
• Organize program materials, registrations, inquiries, and participation records
• Draft emails, announcements, reminders, newsletters, and follow-up communications
• Maintain communication with families, schools, churches, civic organizations, businesses, and community stakeholders
• Affiliate with storytelling, oral history, heritage projects, and community recognition initiatives
• Cook up vendor relationships, maintain databases, and track required documentation
• Affiliate with event planning, logistics, setup, communications, and post-event reporting
• Affiliate with outreach materials, website updates, and social media content for leadership review
• Maintain confidentiality of organizational, participant, and project-related information

Licenses / Qualifications

• Associate's or Bachelor's Degree preferred in Business Administration, Nonprofit Management, Community Development, Public Administration, Communications, History, Cultural Studies, or a related field
• Equivalent combinations of education and relevant experience may be considered
• Valid driver's license preferred

Experience

• Experience in office administration, program coordination, event support, community outreach, nonprofit operations, or a related environment preferred
• Experience working with volunteers, vendors, community organizations, schools, churches, civic groups, or local businesses preferred
• Experience supporting community engagement initiatives, events, or heritage-related programs is desirable
• Demonstrated ability to work independently and manage multiple priorities within a flexible schedule

Competencies and Skills

• Strong organizational skills and attention to detail
• Excellent time management and multitasking abilities
• Effective verbal and written communication skills
• Strong follow-through, accountability, and project coordination capabilities
• Ability to prioritize competing responsibilities and adapt to changing needs
• Professionalism, discretion, and commitment to confidentiality
• Cultural sensitivity and the ability to interact effectively with diverse communities and stakeholders
• Resourcefulness, initiative, and strong problem-solving abilities
• Proficiency with email, calendars, spreadsheets, online forms, and digital file management systems
• Interest in cultural heritage, local history, community engagement, or mission-driven initiatives preferred

Benefits

• Eligible Employees May Receive Paid Time Off (PTO)
• Family and Medical Leave
• Supplemental health and disability insurance
• Retail savings plan
• Professional development and continuing education opportunities